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EAP Works for EmployeesSupervisor Training Program

1. Employee Assistance Programs, EAP2. Legal & Financial Resources3. Training Programs4. Worklife Resource Website

KEN SCROGGS, LCSW, LPC, LMFT, CEAP Founder & President

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About EAP WorksEAP Works is a division of the North Pines EAP Works is a division of the North Pines

Center, Inc. founded in 1988 to provide Center, Inc. founded in 1988 to provide the highest quality Employee Assistance the highest quality Employee Assistance Programs and Counseling services Programs and Counseling services available. We have two goals.available. We have two goals.

1.1. To provide counseling and referral To provide counseling and referral services to employee and their familiesservices to employee and their families

2.2. To help organizations maintain a To help organizations maintain a productive workforce through our productive workforce through our consultation, training, coaching and consultation, training, coaching and related programs. related programs.

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Supervisors Wear Many HatsSupervisors know their people and are supported by the HR dept. and the EAP

1. Work performance problems

2. Tardiness & absenteeism

3. Substance abuse

4. Death of loved one or divorce

5. Threats of violence

6. Employee conflicts

7. Know the EAP services listed here

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1. Counseling Free for Employee & Dependents

2. Brief Counseling, Face-to-Face3. Telephone Counseling4. Crisis Telephone Counseling, 24/75. Supervisor Consultation, unlimited6. Training Programs7. Employee Orientation8. Crisis Incident Stress Debriefing, CISD9. Worklife Resources Website

EAP Works Provides

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INDIVIDUAL COUNSELING HELPS

a. Individual Stressb. Anxiety, depression & angerc. Marital & family problemsd. Grief, death & divorcee. Child & adolescent problemsf. Parentingg. Alcohol & drugsh. Job performance problems

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INDIVIDUALCOUNSELING, cont.

9. Threats of violence, TOV

10. Conflict resolution

11. Legal Consultation

12. Financial Consultation

13. Childcare referrals

14. Eldercare referrals

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CONFIDENTIALITY

1. Most information is confidential.

2. What is not considered confidential?

a. Child abuse

b. Spouse abuse

c. Threats of violence, suicide & homicide

d. Drug & alcohol abuse with policy

e. Work performance problems with signed release

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WORKLIFE RESOURCES, website

www.eapworklife.com1. On-line training programs2. Health Risk appraisals3. Parenting skills4. Childcare locators5. Eldercare locators6. “Burnout”7. Financial resources8. Legal resources

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WORKLIFE RESOURCES, cont.

8. Health & wellness9. Stress management10. Drug-free workplace11. Depression12. Anxiety13. Addiction14. Grief15. Sleep deprivation16. Exercise programs17. Nutrition programs

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Legal30 min. Face-to-face or telephonicWillsDivorce & child custodyConsumer disputesProperty damageLandlord disputes25% reduction in any additional fees

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Financial30 min. telephonic consultationCredit counselingDebt & budgetingCollege planningRetirement planning

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CISD, Critical Incident Stress Debriefing

Onsite Emergency Response Group Debriefings & Individual Counseling

TOV, Threat of Violence Suicide Homicide Destruction (Fire, bomb, etc.)

CISD Group sharing feelings, grieving & bonding Individual counseling, assessment & referral

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On-Line Training1. Employee EAP Orientation, Video2. Supervisor EAP Training, Video

• How to refer employees to the EAP

3. Violence Prevention4. Drug Free Workplace Training5. S.M.A.R.T. Behavioral Styles6. Communication, Part I7. Stress Management8. Resolving Conflicts to Solve Problems9. The Challenges of Change

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Coaching

Coaching helps you reach your goals1. Telephone coaching sessions

2. Decision making

3. Creative thinking

4. Setting higher standards

5. Discovering important strengths

6. Increasing mental and physical energy

7. Studies have shown that coaching services improve performance.

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Supervisor Training

1. Supervisors are often the first to see change in employee behavior

2. Supervisors often wait to address work performance because…

a. Most people are conflict avoidant

b. Lack of training

c. Unaware of resources (EAP)

d. They hope it will for improvement

e. They may become rescuers

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EAP Works Supports Supervisors1. EAP Works makes it easy to refer employees with

work performance problems2. Release of Information, form3. Supervisor’s Work Performance Checklist4. Alcohol & Drug Checklist5. Agreement to improve Work Performance, form6. Letter of Reprimand7. Last Chance Agreement, form8. Conditional Reinstatement Agreement, form9. Always coordinate efforts with the HR dept.10. Forms available on-line, www.eapworklife.com

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Integrating EAP Benefits1. Unlimited supervisor telephone consultation for

work performance issues2. Executive leadership coaching3. Organizational development & strategic

planning4. Strategic training to resolve specific

organizational problems5. Managing change6. Conflict resolution

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RETURN ON INVESTMENT, ROI

1. Improves job performance

2. Productivity Increases

3. Absenteeism decreases

4. Employee retention increases

5. Safety violations decrease

6. Health & wellness increases

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How to access EAP services

Call EAP Works at 770-449-1111 or 1-800-882-1985

Worklife Resourceswww.eapworklife.com