Post on 25-Dec-2015
1© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialSTC Global Impact Review
Multi-ReOrg: Cisco's Innovation in Changing it’s Selling Company Structures
Murugu Navaneetha, Program Manager, Cisco
David Joffe, Applications Architect, Abacus Business Solutions
2© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Agenda
E-Business Suite at Cisco
Project Goals
Project Impacts
Steps to Enable New Selling Companies
Playbook Execution Models
Q & A
3© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Oracle eBusiness Suite at Cisco
First Oracle implementation, R10.4
19951995 2003 - 52003 - 5
New instances were gradually introduced to support different geos, modules and business needs
• Current state: Cisco has 10 production Oracle eBusiness Suite instances that are all R11i or R12.
• Many instances are highly customized AND have complex integrations with each other and with external non-Oracle EBS systems
19981998
All instances upgraded to R11i
10.7 Upgrades in advance of Y2K
20072007
First R12 instance live at Cisco
4© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Multi-Org At Cisco Today
In one key 11i E-Business Suite environment that Cisco uses for OM and AR:
The environment has had 5 Selling Companies since 1998
Selling Companies are largely partitioned by geography
5© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Agenda
E-Business Suite at Cisco
Project Goals
Project Impacts
Steps to Enable New Selling Companies
Playbook Execution Models
Q & A
6© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Scott Brown, VP Worldwide Sales Enablement
Scott Brown, VP Worldwide Sales Enablement
• Long-term strategy to add new Cisco selling companies in select emerging countries
• Addresses service provider, public sector, and enterprise customers’ expectations for higher levels of accountability, engagement and global consistency
• Extended Cisco sales model and in-country presence to improve customer intimacy and support
What is Cisco International?
7© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Cisco International Drivers
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Grow Top Line
Localized Cost Structure
Preserve the Bottom Line
Control ProductDistribution in HighRisk countries
8© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Project Goals
Add new Selling Companies (OU) for new geographies (first time in 10+ years)
Split existing Selling Companies (OU) into multiple operating units
Be able to introduce new Selling Companies (OU) in 90 days going forward from conception to implementation
9© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Agenda
E-Business Suite at Cisco
Project Goals
Project Impacts
Steps to Enable New Selling Companies
Playbook Execution Models
Q & A
10© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Project Impacts
Impacting 18+ Functional Groups World Wide
30K+ Attributes are impacted
200+ Boundary Applications are Impacted
End User Community
11© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Agenda
E-Business Suite at Cisco
Project Goals
Project Impacts
Steps to Enable New Selling Companies
Playbook Execution Models
Q & A
12© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Steps to Selling Companies (OU) Enablement
Playbook is sequence of activities towards defining and enabling Selling Companies (Operating Unit) across
applications / platforms
OU De-Customization(Hard coding
removal)
Selling Companies (OU)
Set Ups & Functional Setups
Enabling Functional / Transactional Set
Ups & Granting User Access
Customer Data Migration
Step 1 Step 2 Step 3
Define Enable
Playbook
13© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Business
IT
IT
Establish a repeatable mechanism to setup new New Operating Units (PLAYBOOK)
Establish correct sequence, dependencies & traceability of setup tasks
Validate implementation of standards & best practices (e.g naming conventions)
Support E2E transactions with appropriate setups
Biz
Capture & Define key setup related decisions
Facilitate cross-functional collaboration on setups
Support statutory requirements with each new jurisdiction
Support Org Adoption & Change Management
Selling Companies Enablement
14© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
So
luti
on
sC
ap
ab
ilit
y
Te
am
s
Ch
an
ge
M
an
ag
em
en
t &
O
rg A
do
pti
on
IT P
lay
bo
ok
T
ea
ms
New Selling Company
Requirements
Identify New Selling Company System Setups
Impact
Business Process Impact
by Selling Company Entity
Change Management & Org Adoption
Impact by New Selling Company
Entity
Identify Setups Data
Requirement for New Selling
Company entity
Provide Input/Template BasedOn System Setups to
Gather Input from business
Gather Requirements
and Data Collection
Automate Scripting
Document Execution Setups
to enablement
E2E Playbook to Enable New
Selling Company Entity
Process to Create E2E Playbook
15© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Setup Types and Automation Approach
# Setup Types Automation Approach
OU1 OU2
E.g. : Order Types
Clone:OLD NEW1
Copy from Master:Master Copy
OU2OU1
E.g. GL Setups
SJ2
OU2
E.g. AR Setups , Tax
Unique Setups :Template Auto-load3
16© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Agenda
E-Business Suite at Cisco
Project Goals
Steps to Enable New Selling Company
Playbook Execution Models
Q & A
17© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Dynamic View
Creations
Playbook Table
Data Templates
Run New Define OU Program
Validate Setups
Core Playbook Execution Models
2
Seed Source OU data
Master data
3
1
Run Enable OU Program
Prep Activities Transition
Unique Setups
Clone
Copy From Master
IT Audit
18© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Playbook Data Templates
OU SpecificData
in Templates
Run OU Define & Enable
ProgramsIT Audit
Playbook Unique Setup ExecutionFramework – High Level
Repetitive Process for Test Cycles and New
Selling Companies
Load intoPlaybook
Table
IT
Business
Validate Setups
Runs Less than an hour
Coordination required between
Business & ITs (Functional and
Technical)
19© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Key Decisions for this type of project
How to handle transactional backlog
Whether to “Share Addresses across OU”
Set up creation – Automation
How much impact can be handled
20© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Lessons Learned
Practice, Practice, Practice
Test, Test, Test
Proactive identification of Setups
Automate Set Ups for effective scalability
Oracle “Replicate Seed Data” program and Multi-Org manuals are necessary but not sufficient
Involve user community on set up decisions
21© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Agenda
E-Business Suite at Cisco
Project Goals
Steps to Enable New Operating Units
Playbook Execution Models
Q & A
22© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialEntity Setup & Playbook
Questions / Discussion Any Similar Experience in your group?
Any Suggestion or Feedback on our Approach?