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CREATing a New Theoretical Model for Reference Encounters in Synchronous Face-to-Face and Virtual Environments Marie L. Radford, Ph.D. Associate Professor,
Advancing today's people centric university library through marketing and collaboration
QuasiCon 2014, "The Embedded Librarian: Reference Services in the Trenches"
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Thriving on Theory: A New Model for Synchronous Reference Encounters
