Insights into how you can cope better with change.
Define the term conflict, distinguish between functional and dysfunctional conflict, and identify three desired outcomes of conflict. Define personality.
8-2 Conflict and Negotiation: Why Conflict Arises and What to Do About It Copyright © 2008 by the McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.
Organizational Behavior: Conflict and Negotiation.
