McGraw-Hill/Irwin Retailing Management, 7/e © 2008 by The McGraw-Hill Companies, All rights reserved. Chapter 19 Customer Service.
Chapter 18 Store Layout, Design, and Visual Merchandising Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin.
Retailing Management 8e© The McGraw-Hill Companies, All rights reserved. 16 - 1 CHAPTER 2CHAPTER 1CHAPTER 16 McGraw-Hill/Irwin Copyright © 2012 by The.
