Digital Atlanta 2011 - Social CRM and ROI
PR in a Social CRM World (for PRSA)
PMCA Digital Marketing & Social Media Marketing Seminar
Social crm
Guide to understanding Social CRM
SCG Social Marketing Trends for 2012
Future Of Customer Service: The Rise Of The Social Customer report
From Being Social to Buying Social
Social CRM: How Companies Can Link into the Social Web of Consumers
SUGARCRM on IBM Journey Guide 2012
Chapter 2 - Defining Social Business Strategy & Planning
ROSI - Return on Social Investment
