University of exeter desiging and improving the customer experience in financial services
JR-AIDEA-2011.pdf
chapter01im
Classement Revue Gestion FNEGE 2011
Crafting Integrated Multi-channel Retailing Strategy
hbs
MM QUIZ 2
Service science intro 20110606 v1
Kingfisher Airlines
Linking customer and financial metrics to shareholder value
Servqual (Zeithaml Parasuraman Berry
Service Innovation - Strategy and Policy