The top documents tagged [service qualityoriginal]

Parsu lab2002pp

---

417 views

TRI/SERVQUAL/LibQUAL+ TM A. Parasuraman University of Miami Library Assessment and Benchmarking Institute (LAB 2002) Monterey, CA September 13, 2002 ©

---

214 views

5. Measuring Quality of Service

---

14 views