Analysys Mason Netact Profile Report1
Indian Stock Broking Industry
IP VPN Access Options
Fqm chapter 1-2-7
Measuring service quality
Quality m-1100-servquality-all
FQM-Ch 8-service quality management
Nsn Forrester Whitepaper on Services Management
Service Quality Management Setting in the Case of Black Lion Hospital by Damtew Tessema 2014
NPTEL-Operation management
