Lovelock ppt chapter_01
Services marketing 7e chapter1
Chap 1of services 1 (18-9-12) excellent
Gloppen%20 service%20design%20leadership
Mba Hospitality Management Curriclum
BM404_lecture1
1 Lovelock PPT Chapter 01
Kwan & Muller-Grochs Cambridge Understanding Complex Service Systems Conference 2011
Why Study Service
Mont, O. (2002) Clarifying the Concept of Product-Service System
Dupuy--Myths of the Informational Society
Emerging Structure of India Economy
