Open ticket. Populate with data gathered Event Validation Gather CI service data, check for known outages Update event with ticket # Resolve incident.
Lighting For Libraries
The Information / Learning Commons and the Public Library
Updated dream services for nightmare patrons working alone
Cilip Presidential Address 2009
The SANS 2013 Help Desk Security and Privacy Survey
Aug2008 Eds Presentation
Hornbill Overview - Bite Size Offer
Free Service Desk Training Series | Service Desk First Level Resolution | MetricNet Certified
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Cust driven priority setting
Learning commons images 1
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