HP Total Customer Experience best practise sharing
Whitepaper: The Rise of the Social Enterprise - Happiest Minds
The Art of the Possible: The Customer Service Journey
Leveraging a Multi-dimensional View of the Customer Experience to Optimize Speech Lori Etheridge Sr. Director Convergys Consulting Services.
Best Face Forward: Improving Customer Experience for Competitive Advantage Winning Customers with People & Technology Harvard Business School Publishing.
Coastline Community College My CCC (Luminis). Overview The purpose of this presentation is to provide the “look and feel” of the CCC Luminis portal.
Self-service and MultiChannel Integration May 14-16, 2014 Nashville, TN 1 2014 Customer Service Benchmarking Data Review Conference.
Self-service and MultiChannel Integration
Cr2 Multichannel Banking Solutions
Finacle digital commerce solution
