Geodemographics 2.0: Research Challenges for Real Time Decision Making in Public Sector Service Delivery
Global trends, Regional impact
See platform an overview of service design for the private and public sector
Jeff Wallbank KPSN Partnership Development Manager How will the PSN change the shape of the Public Sector and the ways in which it delivers services.
On the question of the future of state and regional networks serving the research, education and related communities Jim Williams, LEARN.
The Customer is Always Right - Service Ontario Webcast
Jan-Christoph Zoels 2.10.2012: Making sense of the world
Dma snook article: SERVICE DESIGN PRINCIPLES FOR WORKING WITH THE PUBLIC SECTOR
Smart Cities - Customer profiling to target service delivery
Values of Government and Procurement Accreditation Scheme - Presentation to AIIA members
GOOD PRACTICES IN PUBLIC WATER UTILITY CORPORATIZATION November 2006.
2014 SONA Technical Report