5 Steps to Building a Social Customer Service Team
Power of Social Business
Ericsson ConsumerLab: Smartphone Usage Experience Report
Online advertising the challenges and opportunities
A perspective on sampling in india
Gloria Bonder Cátedra UNESCO Cover Equipping the Information Society with Gender Equality.
Older people from black and minority ethnic groups: mental wellbeing Jill Manthorpe, Jo Moriarty, Martin Stevens, Nadira Sharif, Shereen Hussein Kings.
Measuring DNSSEC Geoff Huston & George Michaelson APNICLabs October 2012.
Technology in the Classroom Alexander Ganz University of Arizona / Universität Leipzig.
Accenture mobile web watch internet usage survey 2012
État des lieux des usages mobiles dans le monde en 2012 par Accenture
