Applied Process Design for Chemical and Petrochemical Plants, Volume 1
ITSM Academy Webinar - Incident Management
ITSM Academy Webinar Leveraging Process Design
ITSM Academy Webinar - Is ITIL Really Worth the Effort?
Effective Questioning for ITSM
Linking Customer and Employee Satisfaction
Using Six Sigma to Drive Tangible Service Desk Improvement and Savings
Peeps Eye View of IT Service Management
ITIL 2011 Explained
Reboot Your IT Service Management
Using Models for Incident, Change, Problem and Request Fulfillment Management
IT and Business Service Catalogs
