Chapter 4 product
IBM Research © 2009 IBM Corporation Challenges in Moving from Documents to Information Web for Services Rakesh Mohan, Biplav Srivastava*, Pietro Mazzoleni,
Marketing services
4362ch14 Sp10
How do we define and classify services and how do they differ from goods
1. How do we define and classify services?
How do we define and classify services, and how do they differ from goods ?
Characteristics-of-Services.pdf
Product, PLC and Services Chapters 9-11(sections).
