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1 Chapter 4 Product and Service Design. 2 Trends in Product & Service Design –Customer satisfaction Designing products & services that are user friendly.
CHAPTER 4 Product and Service Design. -2 Major factors in design strategy Cost Quality Time-to-market Customer satisfaction Competitive advantage Product.
Operations Management: Production System
product design and process selection
Products and Services To Accompany Russell and Taylor, Operations Management, 4th Edition, 2003 Prentice-Hall, Inc. All rights reserved.
4-1 Product and Service Design Chapter 4. 4-2 1.Translate customer wants and needs into product and service requirements 2.Refine existing products and.
MBA 570 Summer 2011. McDonald’s over 95 billion served Consider McDonald’s restaurants. Fact #1: Franchisees of McDonald’s have to go to ‘Hamburger U.’
