Quality Inquiry: User Perspectives on Virtual Reference Practice Marie L. Radford, Ph.D., Associate Professor Rutgers, The State University of New Jersey.
Users and Librarians Reveal Critical Factors for Virtual Reference Service Excellence Lynn Silipigni Connaway, Ph.D. Marie L. Radford, Ph.D. Best Practices.
March 14, 2009 ACRL Conference Seattle, WA I would sort of appreciate a little more understanding: Engaging Net Gen Students in Virtual Reference Marie.
Ala 09 Best Practices Connaway Radford Final
Seeking Synchronicity: Viewpoints of VRS Users, Librarians, and Non-Users on Live Chat Reference Marie L. Radford, Ph.D. Associate Professor Rutgers, The.
Quality Inquiry: User Perspectives on Virtual Reference Practice
Seeking Synchronicity: Viewpoints of VRS Users, Librarians, and Non-Users on Live Chat Reference
