ROI Demystified WOMMA Summit 2010
Operational Process Analytics - Why traditional analytics and monitoring are not enough for todays BPM demands
1 Commonwealth ITIM Standard Managing Technology Investments to Provide Value to Citizens in Virginia Presenter Presenter’s Title Group/Event Name Date.
Routing to Manage Resolution Rates and Service Times in Call Centers with Heterogeneous Customers and Servers *
NetVanta_Wireless_Access_Points (1)
Module 4 slides
