Live chat in de boekentoren (Paul Bastijns)
The Recent Impact of the Internet on Reference Services Michael Sauers Presentation to the Missouri Library Network Corporation 16 July 2001.
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Digital Reference Service
USF, Feb 3, 2009Reference resources1 Access to Reference Resources In a Digital Environment Michael Buckland University of California, Berkeley Electronic.
Anne Powers Fall 2008 Sabbatical Report Exploratory Observations and Classifications of Attitudes and Emotions in Community College Reference-Desk Encounters.
Motivations and uses: Evaluating virtual reference service
