BCA - Builder's Guide on Measuring Productivity 2012
EFQM Policy Amp Strategy Tools
ITIL V3 Summary
BPR 01 Introduction
Open Taps
Project Management Report
Chapter 8, Bench Marking
Chapter 2
VMStar Catalog
Fandamental quality mgt-Ch-6 and Ch-9
Chapter 6 Information and Software Quality Management
Briefing on Actual Understanding on Tritium Washout
