Journey maps
Top 10 ways_to_improve
3 Ways to Use Customer Journey Mapping, Portland Ad Federation, January 2014
How we do Research and Product Design Sprints
Empathize + Define @Kyued Up
Understand Your Festival
Customer Journey Maps - a small business case study - Alan Rae
How Audi created a unified view of their customer
Lindy Roux - Multi-channel content strategy
For Effective Digital Banking Channels, Put Customers First (Part II of III)
User centered design process - Measurefest Presentation
Slalom Consulting SoCal Customer Engagement Practice
