11 Zero Downtime with Oracle GoldenGate Paul Steffensen.
OPS-G Forum Maintenance Approach for Ground Data Systems Serge Moulin, Vicente Navarro, OPS-GI Mario Merri, OPS-GD.
MMV HDI Charlotte Chapter CHARLOTTE November 13, 2008 Today’s Presentation: Just Fix My *%&$^ Problem!!!
Efficiency and security of the Norwegian National Health Network Janicke Weum Halvor Bjørnsrud Office of the Auditor General of Norway Beijing, April 2010.
Windows Incident Handling Table Top Exercise January 9, 2008.
ITIL Introduction Linpei Zhang April, 2006. What’s ITIL? ITIL (Information Technology Infrastructure Library) is a framework of best practices approaches.
IT Service Management Best Practices – Overview 2/15/2006 John A. Underwood and Steve Sobiech.
1 ITIL and ISO/IEC 20000 Mr. Steve Pratt. 2 Introduction and Agenda What is IT Service Management? What is ITIL and what are the benefits? What is ISO.
The Road to ServiceDesk Plus Christopher Burg American Transmission Co.
May 05, 2012 Faculty meeting - VMEdu, Inc. Page 2 VMEdu Inc: Faculty Meeting on May 05 Sandra Strech.
