Empirical Analysis of a Telephone Call Center Anat Sakov Joint work with Avishai Mandelbaum, Sergey Zeltyn, Larry Brown, Linda Zhao and Heipeng Shen Statistics.
DataMOCCA Data MOdels for Call Center Analysis Project Collaborators: Technion: Paul Feigin, Avi Mandelbaum Valery Trofimov, Students & RA’s, Technion.
DataMOCCA
DataMOCCA Data MOdels for Call Center Analysis Project Partners: Technion: Paul Feigin, Avi Mandelbaum, Sergey Zeltyn (IBM Research) SEElab : Valery Trofimov,
Empirical Analysis of a Telephone Call Center
