SVC UX class - Prototyping + Testing
Ux of medicare big design 2014
Service Design Thinking - How to successfully innovate beyond buzzwords
Cultural Impact on Digital Design
8- Global Management
UX Week 2013: The New Me Generation: Behavior Change as Value Proposition
Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in SF, CA]
Fight for Delight: Start Your Design Revolution
Co-creation on speed with LEGO® SERIOUS PLAY®
Power of Design Principles in a Connected World
This Is Service Design – UX Week 2011
Environmental appraisal