Designing for the customer and the bottom line: Costs and benefits of user-centred design Gitte Lindgaard Carleton University Ottawa, Canada.
T HE I NTERNATIONAL V IRTUAL O BSERVATORY ALLIANCE VAO Registry Publishing Theresa Dower Registry WG May 2014 IVOA Interoperability Meeting -- Madrid.
Designing for the customer and the bottom line: Costs and benefits of user-centred design
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