Amy Kautzman Robin Gustafson Setting The Stage Or, why we dedicated 9-months of our short lives to streamlining ILL processes That is 270 days X 5 staff.
Improving Customer Service and Inter- Communication with One ILLiad Click! Micquel Little Kate Ross St. John Fisher College.
Improving Customer Service and Inter-Communication with One ILLiad Click!
Using Acquisitions, Circulation, and ILL Data to Study Collection Practices
