Managing Waiting Lines. Lines and Waiting Every day I get in the queue, that waits for the bus that takes me to you … Pete Townshend, Magic Bus.
Chapter 12 Managing Waiting Lines McGraw-Hill/Irwin Service Management: Operations, Strategy, and Information Technology, 6e Copyright © 2008 by The McGraw-Hill.
Managing Waiting Lines McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
