Tqm ch 06
Management Cybernetics 1 Stuart A. Umpleby The George Washington University Washington, DC umpleby.
Themes that Cut Across Disciplines: Quality Control and Research Methods Faina Linkov, PhD Research Assistant Professor University of Pittsburgh Cancer.
How has the introduction of Six Sigma improved service quality by John Jinkner.
Themes that Cut Across Disciplines: Quality Control and Research Methods