Interpesonal skills - Management Concepts - Manu Melwin Joy - Training Tools - Conceptual Skills
Listening skills
Listening “Seek first to understand… Then to be understood.” (Covey, 1997)
LISTENING SKILLS. A. Defining Listening 1. Hearing vs. listening - Hearing is a physical process in which sound waves enter the ear, but listening is.
Listening. We spend more time listening, than any other communication activity.
