Muda,Mura & Muri
Agile testing (n)
Customer loyalty and technology as crm tool
Business model design
ICT Services Suppliers Briefing Thursday, 17 September 2009.
ITS Service Improvement 2 HighlightsHighlights There are benefits to be derived from improved service management practices There are benefits to be derived.
Customer centric workshop
Contact Center is a Gold Mine for Customer Experience Improvement Company-wide
Design Techniques for Business Model Generator
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Chp 03 Focusing Marketing Strategy With Segmentation and Positioning
OpenContrail Presentation at Openstack Days Tokyo Japan Feb 13 2014
