Chap002
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Operations strategy and competitiveness
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Chapter 2 Operations and Supply Strategy. What is Operations and Supply Strategy? Operations and supply strategy is concerned with setting broad policies.
© 2005 Stamats, Inc. - 1 Move Over Nordstrom: Building the Best Customer Service Program on the Planet Dr. Robert A. Sevier Senior Vice President Stamats,
1 © The McGraw-Hill Companies, Inc., 2004 Chapter 2 Operations Strategy and Competitiveness.
Strategy and Sustainability. 1. Compare how operations and supply chain strategy relates to marketing and finance. 2. Understand the competitive dimensions.
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