Creating a Mobile and Social Experience for Your Customer's Lifestyle - Chris Ezekiel, Creative Virtual
30 Awesome Quotes To Inspire Your Next Big Customer Loyalty Initiative
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10 Customer Service Quotes to Inspire a More Customer Centric Culture
Chapter 1: Achieving High Customer Satisfaction A Guide to Customer Service Skills for the Help Desk Professional Second Edition.
Telephone Tune-up Simple Skills to Help You Improve the Customer Experience
Institute of Customer Services