The top documents tagged [critical critical incidents]

N o RD 2004 N o RD 2004 Bo Edvardsson & Tore Strandvik (2004): Critical Phases in Customer Relationships Critical Phases in Customer Relationships Bo Edvardsson.

N o RD 2004 N o RD 2004 Bo Edvardsson & Tore Strandvik (2004): Critical Phases in Customer Relationships Critical Phases in Customer Relationships Bo Edvardsson.

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