Shuman Group 1
Ch22 Revised Apr 14 08
ELC Annual General Meeting 16 May 2006, Brussels.
1 Telephone Etiquette Facilitator Mae Martin 2 Objectives: At the end of the Workshop, the participants will be able to: Use effective call greetings.
Telephone techniques
Input/Output and Communication Chapter 10 Part II CS 147 Andy Lai.
