When Every Moment Matters: Apply a Marketing Mindset to Customer Service
Using Predictive Analytics for Customer Intent Mining
Virtual Interviewing Improves Agent Performance
Netchex Customer Success Story
1z0 465 RightNow
Sr. MA Role Description
1 Psychometrix Modeling Interaction Between Metacognition and Emotion in a Cognitive Architecture Metacognition and Computation AAAI Spring Symposium Stanford.
User Guide Exony Reports. Exony VIM - Virtual Interaction Manager This user guide is an overview for navigating the browser based Exony VIM tool. It’s.
Panasonic Professional Call Centre Solution - Poltys CC Series - Rev1.0 24 Sep., 2013.
Design of Web Agents Inspired by Brain Research Maya Dimitrova, Hiroaki Wagatsuma * and Yoko Yamaguchi* Institute of Control and System Research – Bulgarian.
Learn how at centerpartners.com. An Insight Throughout our 13 years in business we have always thought of ourselves as more than a “call center”. To us,
University of Miami Call Effectiveness Monitoring Scoring for Success Eddie Vidal Manager, Enterprise Support Services July 20, 2010.