2016 PERFORMANCE KEY NUMBERS

OMEM’S STRATEGIC PRIORITIES

INNOVATE. COLLABORATE. EXCEL.

NEW BRAND CAMPAIGN #GETGREATADVICE

MAR/APR 2017INSIDE

The ultimate drone!

WIN

FROM THE AMICUS TEAM Contact us: amicus@oldmutual.com Editor: Juliet Styles Consulting editor: Marianne Holtman Contributors: Suzanne van Schoor Creative agency: Hero Designer: Waldo Swiegelaar

Advertising: A few pages of Amicus are available for advertising. Complete material must be supplied to the editorial team. Editorial committee: Gareth Evans, Nomia Machebe, Marianne Holtman and Juliet Styles.

Distribution: For all distribution updates or queries please email edemink@telkomsa.net. Amicus is printed on Triple Green, an environmentally friendly paper.

SPONSORSHIP

TRENDS

RESULTS

24

16

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ON THE COVER

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Amicus is Old Mutual’s staff magazine, which is published monthly by Internal Communications: Old Mutual Emerging Markets, PO Box 66, Cape Town 8000Opinions expressed are not necessarily those of the board or management of Old Mutual.

14WE’VE GOT M@IL Your letters and thoughts 04

RESULTSOur 2016 results highlights 06

STRATEGYOur 2017 – 2019 strategic priorities 08

LEADERSHIP Ralph Mupita leaves Old Mutual 12

BRAND CAMPAIGNRepositioning our brand 14

2017 TRENDS Iain’s WEF highlights 16

RESPONSIBLE TO CUSTOMERSService Matters – upping our game 18

CUSTOMERS FIRSTOld Mutual retail branches 20

LEADERSHIPHeart2Heart with Karabo Morule 22

SPONSORSHIPSTouching lives on every front 24

RESPONSIBLE TO COMMUNITIESTackling the education crisis 26

FINANCIAL WELLBEINGDebt is stealing your future 28

BENEFITSA single view of all your benefits 31

GAMESCrossword, Sudoku and Anagram 32

WINA Parrot Bebop 2 drone 33

OVER TO YOUPhotos, news and Care & Share 34

5032084007146

EDITOR’S NOTE

017 is in full swing and it’s going to be a big year for us. There’s loads

of energy and excitement around our Managed Separation and we are all set to harness it with new leadership at the helm and big plans for the year ahead. Check out highlights from our numbers in 2016 (pg6&7) before we unpack our priorities for 2017 to 2019 (pg8-11).

Our new brand campaign is catching everyone’s attention, helping us to lead this change and firmly positioning us as the leaders in advice (pg14&15). Iain Williamson shares his key takeouts from the World Economic Forum held in Davos, Switzerland this year, which also highlighted trends to watch in 2017 (pg16&17).

Check out some of your amazing Care and Share pictures from pg38 onwards and remember to send your comments, news and pictures to amicus@oldmutual.com.

Juliet Styles

2

PROTECTING THE CROWN JEWELS

Our focus is to protect critical pieces of information known as the Old Mutual Crown Jewels. Crown Jewel users will receive

training in the next few months.

IMPROVING OUR DETECTION AND RESPONSE CAPABILITY

The technical controls we have in place will never be enough to prevent all

cyber-threats. Reporting any suspicious emails to your IT Service Desk will improve our ability to respond and

contain cyber-attacks.

CYBER-SAVVY EMPLOYEES, CUSTOMERS

AND THIRD PARTIESThink before you click.

Don’t open attachments in suspicious emails. Choose a

strong password and never share your username and

password.

PLAY YOUR PART IN CREATING A CYBER-SECURE FUTURE

Together let’s keep Old Mutual’s information safe and protect ourselves, our customers and our business.

CYBERSECURITYIMPROVEMENT PROGRAMME

OMEM’S

prevention | detection & response | awareness & governance

DRIVING LEGISLATIVE COMPLIANCE

As a responsible business Old Mutual will drive

legislative compliance in all markets. We recently

provided input into the draft Cybersecurity Bill for South Africa.

ENHANCING CYBERSECURITY GOVERNANCE

We are realigning our Information Security policies in line with the requirements

of Managed Separation and international

governance standards.

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You can also read Amicus on the intranet or download the Amicus app for tablets from the App Store or Google Play for great bonus content, picture galleries, video clips, active links and more!

WINNING

LETTERFeeling proud of Partners for Possibility

I am so pleased that Old Mutual has teamed up with Partners for Possibility. My mother is a principle at an under privileged school. Two years ago the school was vandalised and in a terrible state. The staff and children’s morale was at an all-time low. When Partners for Possibility teamed up with my mother great things took place! The school was upgraded, the computer room had new computers installed and stationary was donated. The school could now feed hungry pupils breakfast. The school is now one of the top academic achieving schools in the area. I am delighted to work for a company that uplifts the communities. Thank you Old Mutual for doing great things!

Lana Mohamed_HR/Learning, Mass Foundation Cluster, Cape Town

This is your space so if you feel strongly about something, or have a

useful suggestion to share, email us at amicus@oldmutual.com

WIN A PROLINE ANDROID TABLET WORTH R2 000!

The best letter wins a Proline Android tablet worth R2 000. Letters may be shortened.

Our TV ad is awesome!When I saw our new ad on TV, I made my entire household sit still and watch it. It gives one a warm and fuzzy feeling to be associated, let alone employed, by a company who does great things. My daughter often says, ‘Mommy ‘Mommy, when I grow up I’m going to work at Old Mutual – just like you.’ Well done Old Mutual, continue stamping that foot print!

Fazlin Joseph_Policy Accounting, Mutualpark

Ghana is proudly Old Mutual I feel strongly about the Old Mutual brand. The brand sells well in West Africa where I live – in Ghana and in Nigeria. In Ghana there has been a significant increase in sales in the retail space and spectacular sales in the bancassurance space, exceeding targets for the year ended 2016 with a month to go. The awareness of Old Mutual in the Ghanaian community is awesome. I strongly believe that in a few years the Old Mutual Ghana brand will be ranked first in the Ghanaian economy.

John Boaka Dautey_Accounts Administrator Assistant, Old Mutual Life Assurance Company (Ghana) Ltd.

A tribute to Lee NakanOld Mutual recently bid a very sad farewell to Lee Nakan, Executive General Manager of Broker Distribution and Agency Franchise, who passed away in February. Tributes poured in, including this extract from a heartfelt poem.

A friend, a brother, a leaderTo some a mentor and a teacherTo many a man of honourA gentleman and a scholar

Death be not proudOf Lee it will be saidHere lies a fearless legendHere lies a change agent

If life is about positive changeThen you lived yours like a champImperfect and fallible being humanYou stretched yourself like a true ironman

Death be not proudOf Lee it will be saidHe was the master of his fateHe was the captain of his soul

Sipho Mncwabe_Associate Regional Manager, Agency Franchise Division

THE POSTCARDS FROM

PARADISE COMPETITION

POSTCARD

STAND A CHANCE TO WIN ONE OF THESE PRIZES!

YOU GET TO CHOOSE:AN EXHILARATING EXPERIENCE OR A TERRIFIC TANGIBLE PRIZE

POSTCARD #2 PRIZES

• Enjoy a Night’s stay at Lake Eland Reserve in the gorgeous ORIBI GORGE, an exciting zipline experience (Lunch and Breakfast included)

• Experience the exclusive VIP Carriage on the Big Wheel at the V&A Waterfront in Cape Town and a delicious meal at Grand Beach Café.

• Travel in style with Cellini. Select your own luggage to the value of R3 000 to suit your style and travel needs.

ZIPLININGV&A WATERFRONT

CELLINI LUGGAGE

For more information or to report unusual or suspiciousactivity, visit the Group Forensic page on the intranet or contact your BU Compliance Officer or your Money Laundering Reporting Officer.

VISIT THE INTRANET

FOR COMPETITION DETAILS, PRIZES

AND TO ENTER.

Congratulations to

Lizanne Harrison

who cracked the

Paris postcard and

selected the camera

drone as her prize

2016

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Even though it was a challenging year with macroeconomic and political headwinds, OMEM delivered a solid set of results and we made good progress towards our independent future.

OUR FINANCIAL PERFORMANCE

OMEM BUSINESS HIGHLIGHTS • Our Integrated Financial Services (IFS) strategy is progressing well in SA, Zimbabwe and Kenya,

accounting for 28% of Mass Foundation Cluster (MFC) life APE sales in SA. • The integration of the investment teams of African Infrastructure Investment Managers (AIIM) and

the IDEAS Fund has positioned Old Mutual Investment Group to be a leading alternative investments business in Africa.

• Mutual & Federal (M&F) is in advanced discussions with Atradius, a global leader in trade credit insurance, which will be brought in as a strategic partner in Credit Guarantee Insurance Corporation (CGIC) and will position M&F to lead trade credit insurance on the African continent.

• The enhanced deal signed with ETI in West Africa has resulted in synergies in sales through Ecobank branches in Ghana.

• Latin America reported excellent profit growth of 29% while in Asia, India's strong profit growth was offset by a loss in China.

• Although Value of New Business (VNB) decreased by 9% to R2.2 billion, we maintained a strong PVNBP margin of 3.2%.

• Our risk culture is healthy and we will continue to promote better risk management. • Group collaboration with Nedbank and M&F has resulted in cumulative synergy benefits of R759m

versus a plan of R544m. This means we are on track to achieve the R1bn target by the end of 2017.

IAIN WILLIAMSON, Finance Director and Interim CEO, says:

I thank all Mutualites for your hard work as well as your deep commitment to all our stakeholders, particularly our customers.

There are signs that 2017 will see the start of an economic turnaround and I am confident that as a team we are very well positioned and equipped to make the

most of the opportunities.

Going forward we will continue to strengthen our focus on promoting the value of advice and driving financial inclusion and wellbeing through financial education programmes, as well as enhancing the overall customer experience. We will also continue to invest in socioeconomic development projects that benefit society.

Our impact on our customers and society

R76mtowards education, upliftment, bursaries and scholarships

R27mtowards financial education

R39mtowards skills and community development

R942minvested in sustainable agriculture

R21bninvested in affordable housing

R20bninvested in renewable energy

R59bninvested in infrastructure

R10bnrisk and protection claims paid across OMEM

R13.6bnpensions paid across OMEM

R12.3bnADJUSTED OPERATING

PROFIT (pre-tax)

3%

50%

RETURN ON EQUITY (on a fully diluted IFRS basis)

LIFE SALES (on an APE basis)

R13.5bn6%

GROSS WRITTEN PREMIUMS

(short-term insurance)

R16.2bn13%

R1 009bn

FUNDS UNDER MANAGEMENT

2%

NET CLIENT CASH FLOW

R17.0bn

16.6%

1 STRENGTHEN SA business units and drive cost efficiencies

2 DELIVER a portfolio of high return, cash generating businesses with strong growth potential

3 MAINTAIN a market competitive capital position to sustain growth

4 FORTIFY our risk management framework

5 REVIEW our operating model to drive efficiencies and alignment to the portfolio and governance model

6 FOCUS on capital allocation and value creation

How will we succeed in the Rest of Africa?‘What will make us win on the African continent is our ability to leverage the growth opportunities as well as our strategic partnerships.’

JONAS MUSHOSHO Recently appointed CEO of Rest of Africa

ZOMUNODA CHIZURA Regional CEO: West Africa

HOW WILL WE PREPARE OMEM AS A STAND-ALONE ENTITY?

We present a quick summary of OMEM’s business priorities for 2017 to 2019, as outlined by our Exco and senior leadership at December’s Business Planning conference.

WHAT DO WE NEED TO DO?INNOVATE. COLLABORATE. EXCEL.

What are our top strategic priorities?

1 EXECUTE on our Managed Separation strategy

2 ACHIEVE profitable growth and market share gains in South Africa

3 IMPLEMENT and achieve M&F turnaround

4 EXECUTE on our East Africa strategy

5 CONTINUE improvement in OMIG investment performance

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What’s the key to surviving and thriving in a rapidly changing world?‘We will achieve superior results by being more agile and collaborative, and by adapting quickly. As Charles Darwin said: “It is not the strongest of species that survives, nor the most intelligent, but the one most responsive to change.” ‘

IAIN WILLIAMSON Finance Director and Interim CEO

What’s OMSA’s Game Plan?‘Our game plan is directed at creating a superior customer experience. We will win by collaborating on, among others, delivering an integrated financial services model and focusing on future-fit distribution.’

DAVE MACREADY CEO, Old Mutual South Africa

What are our key business challenges?

1 Volatile global markets

2 Uncertain local markets

3 Regulatory and reputational issues

4 Disruption by competitors

5 Execution issues

‘Some of these risks (for example, the volatility of global markets) are beyond our control, while others (execution issues like managing claims and improving customer experience) can be mitigated through a commitment to excellence and a focus on efficient delivery and ongoing improvement and innovation.’

RICHARD TREAGUS Risk and Actuarial Director

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What is our Responsible Business approach?‘We will continue to strengthen Old Mutual’s relationships with a broad spectrum of stakeholders, including trade unions and other civil society organisations, the FSB, National Treasury and the Reserve Bank. We believe it’s critical for business, government and labour to work together to build a more inclusive economy and country. The golden thread through all this is being a responsible business in all that we do.’

JOEL BAEPI Director of Governance, Regulatory and Corporate Affairs

Why our purpose and people are at the centre of our strategy‘To enhance and achieve business performance, we are focused on aligning our purpose, vision, values, culture, brand and leadership behaviours required for a listed world.’

ANISHA ARCHARY HR Director

'Remaining a relevant and trusted brand in our markets is the key to our continued success – as is delivering our Customer Value Propositions.'

RAYMOND BERELOWITZ Customer Solutions Director

What’s the LatAm plan?‘In Colombia we continue to shift our focus from pensions to an integrated wealth/asset management platform, while in Mexico it’s on growing onshore sales via AIVA, optimising our Retail Mass business and expanding into wealth management. Driving distribution efficiencies is the priority in India.’

DAVID BUENFIL MD: Old Mutual LatAm and Asia

What is the focus of the OMSA Transformation (OMSAT) programme? ‘OMSA Transformation is dealing with the risk of unsupported technology that underpins key parts of our SA business by end 2020. While addressing this risk we are using the opportunity to relaunch our retail, protection, savings and income propositions to gain competitive advantage, and improve our customer experience.’

ROSE KEANLY Chief Operating Officer, OMEM

What’s the M&F plan?‘We will be working more closely with Old Mutual on improving profitabililty, growing iWYZE, building a specialty programme and delivering a world-class claims service.’

RAIMUND SNYDERS CEO Mutual & Federal

How do we stay ahead?‘To maintain our competitive advantage and stay relevant to the connected customer, we must create a culture of adaptability and accelerate digital transformation.’

DAVID MARSHALL Chief Commercial Officer

Old Mutual Two Oceans Marathon 2016Ice Bucket Challenge 2015

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12 It was a sad day when Ralph Mupita, CEO of Old Mutual Emerging Markets (OMEM), announced at the end of 2016 that he would be leaving Old Mutual after 17 years. In mid-December, the OMEM exco grouped arranged a surprise farewell at the OMEM's senior leadership annual business planning session. His official farewell, in early March, hosted many heartfelt speeches from OMEM board members, exco and staff.

Ralph has described his years at Old Mutual as some of the most exciting and rewarding of his life. He also indicated that he felt immensely privileged and honoured to have played a role in the growth and strong performance of our iconic business. He concluded by wishing Mutualites luck with the many mountains left to climb.

In his farewell note to all employees, Ralph wished the Old Mutual family well for the future and expressing his heartfelt thanks to all.

‘I’m leaving with many good memories, deep friendships made and a profound sense of the contribution that the business can make to build societies that are more inclusive, prosperous and sustainable. Ultimately we aim to leave the business in a better shape than we inherited – to create a legacy for future generations ahead.’

Ralph joins MTN as Chief Financial Officer in April 2017.

We will miss you Ralph!

The Old Mutual Global Equity Fund has won the Raging Bull award for Best (SA-Domiciled) Global Equity General

Fund five years in a row. What’s more, the fund is currently a top quartile performer over 1 to 21-year investment

periods and since inception. Another good reason you should invest where the fund managers invest.

Speak to an Old Mutual Financial Adviser or your broker about investing alongside our fund managers or call 0860 INVEST (468378).

*Global General Equity Category. Source: Morningstar as at 31 December 2016. Inception Date: 17 May 1995.Old Mutual Investment Group (Pty) Limited (Reg No 1993/003023/07) is a licensed financial services provider, FSP 604, approved by the Registrar of Financial Services Providers (www.fsb.co.za) to provide intermediary services and advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002. Old Mutual Unit Trust Managers (RF) (Pty) Ltd (OMUT) is a registered manager in terms of the Collective Investment Schemes Control Act 45 of 2002. The fund fees and costs that we charge for managing your investment are accessible on the fund’s Minimum Disclosure Document (MDD) or table of fees and charges, both available on our public website, or from our contact centre. Some funds hold assets in foreign countries and therefore may have risks regarding liquidity, the repatriation of funds, political and macro-economic situations, foreign exchange, tax, settlement, and the availability of information. Please contact us for risks specific to each country. The Net Asset Value to Net Asset Value figures are used for the performance calculations. The performance quoted is for a lump sum investment and in respect of the Old Mutual Global Equity Fund. The performance includes income distributions prior to the deduction of taxes and is reinvested on the ex-dividend date. Actual performance may differ as a result of actual initial fees, the actual investment date, the date of reinvestment and dividend withholding tax. Past performance is not a guide to future performance. Annualised returns are the weighted average compound growth rate over the performance period measured. The actual highest, average and lowest actual 12-month return figures since inception to 31 December 2016 are 75.0% (highest), 15.6% (average) and -40.3% (lowest). Morningstar and Old Mutual Investment Group calculated the performance of the fund as at 31 December 2016. Old Mutual is a member of the Association for Savings & Investment South Africa (ASISA). Market fluctuations and changes in rates of exchange or taxation may have an effect on the value, price or income of investments. Since the performance of financial markets fluctuates, an investor may not get back the full amount invested. The Raging Bull award was received on 25 January 2017. Full details and the basis for the award is available from Old Mutual Unit Trust Managers.

www.oldmutualinvest.com/asinvested

WE’VE WON THIS WE DID IT!

5 YEARS IN A ROW

FCB10022042JB/E

10022042JB OMIG Raging Bull Awards_260x210mm.indd 1 2017/01/31 2:22 PM

Ralph with his wife Makole

With Peter Golesworthy, Makole and Joel and Nthombi Baepi

With Gideon du Plessis and Makole

‘Today’s the day. Get great financial advice.' That’s the tagline of our new brand campaign and it’s doing a great job of positioning us as the leader in giving customers great advice.

he campaign can be seen on TV, radio and billboards across the country and the goal is to inspire people to stop procrastinating

and to take action today by partnering with Old Mutual to get the financial advice they need to realise their dreams and goals.

T

‘Our advice proposition should never be taken lightly and we believe that the right financial advice, given at the right time has the power to truly change lives.’

DAVE MACREADYChief Executive of Old Mutual South Africa

Watch the TV ad on oldmutual.co.za/get-great-advice

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To get great financial advice, speak to an Old Mutual financial adviser, call 0860 60 60 60 or visit oldmutual.co.za

The campaign marks the start of a journey to reposition Old Mutual to middle market South African customers and to connect with them in a more emotionally engaging way.

Phase one of the campaign launched in December 2016 with a digital focus as well as outdoor advertising in airports in Johannesburg and Cape Town and selected Uber vehicles in these two cities.

This laid the foundation for the new TV ad that launched on national television on 22 January 2017. The ad can be seen on a host of channels, including M-Net, e.tv, SABC 1, SABC2 and SABC3, SuperSport 3 and 4.

It’s being supported by billboard and radio adverts on Metro FM, 5 FM, Highveld Stereo 94.7 FM, KFM, Kaya FM 95.9, Jacaranda FM, East Coast Radio, Heart 104.9 FM and Gagasi FM.

The campaign ran from 22 January to 5 March and will be back again in May, July and August, giving the Old Mutual brand a consistent presence in the market throughout the year.

'We all have a role to play in an advice-centric organisation, so let’s stand together and put our customers first in everything that we do, every day, and help our customers Do Great Things,’ says Karen Thomas, Head of Brand.

Our ad earns an Orchid and is a hit on YouTube!

Our new TV ad was awarded an Orchid by the Saturday Argus recently, shortly after being named 'Ad of the Week' by Media@SAfm in January. 'The ad has a solid reliable feel, with just the right combination of emotion and good, sage advice, which is exactly what you want in a financial institution looking after your money,' said the Saturday Argus review. The TV ad has had over 473 000 views on YouTube since it launched in January 2017.

Every January the world’s most pressing issues are discussed by world leaders and influencers at the World Economic Forum (WEF) in Davos, Switzerland. Iain Williamson, OMEM Finance Director and Interim CEO, summed up his key impressions.

he theme of the forum this year was Responsive and Responsible Leadership. Discussions were dominated by the profound and ongoing impact of tech developments, automation and digitisation (the “Fourth Industrial Revolution”).

Not surprisingly, the risks and implications of geopolitical upheavals such as Brexit and the election of Donald Trump were widely debated too.

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Iain’s personal highlights included: • President Xi Jinping’s speech (see opposite) • Participating in a lively panel on financial security hosted by Mercer • A panel debate on inclusive growth challenges in emerging markets; our Finance

Minister, as a panellist, did us proud • The technology demonstrations - the pace of advancement is staggering. I was

particularly impressed by Microsoft’s mixed reality technology, which has obvious immediate applications in education

• A panel discussion on “Accelerating Performance”, which really brought home the need for speedy execution of well prioritised strategic actions above all else

• Fascinating discussions on fake news and ethical issues in technology (we can now 3D print human organs!)

CYBER SECURITYThe downside of cyber technology and an increasingly connected world is that it has created a lucrative new ‘battlefield’ for sophisticated criminals. Hacking costs the world around $400 billion a year.

To combat or limit the threat, companies and organisations need appropriate tools, processes and partnerships. The businesses that succeed in the future will be those that have successfully balanced the managing of risks and opportunities offered by digital.

It was good to note that in this area - as well as in responsible business - we are on par or ahead of many of our global peers.

2017

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17INEQUALITYA key challenge for both governments and business is how to reform the capitalist model to make it more inclusive and sustainable.

Many of the current global risks and uncertainties, including the rise of populism, have been caused by extreme inequality and social injustice.

Oxfam International reported that 1 in 3 people live in poverty, and eight men own the same wealth as the 3.6 billion people who make up the poorest half of humanity. Oxfam called for an “economy for the 99%”, a human economy that benefits everyone, not just the privileged few.

ARTIFICIAL INTELLIGENCE (AI)The ‘Fourth Industrial Revolution’ and the rapid replacement of people by machines will dramatically impact job security, education policies and skills development.

As Jeff Radebe, Minister in the Presidency for Planning, Monitoring and Evaluation, highlighted: 62% of the children who are starting school this year will one day be in jobs that don’t yet exist.

Shifting workplace needs is an issue that needs urgent attention, particularly in a country like South Africa that already has an alarmingly high unemployment rate. To survive, individuals and organisations will need to make continuous learning and adapting a way of life.

GLOBALISATION vs NATIONALISMWith protectionist and nationalist forces on the rise in the West, Xi Jinping, President of the People’s Republic of China, warned that globalisation is not the root of the world’s woes and no one will win from a trade war.

He believes the emerging migration pressures can only be alleviated by building up trade corridors across the globe.

China is expected to be one of the most important contributors to global growth over the next two decades.

To counter the dangers of growing populism and the backlash against globalisation, leaders need to work together to bring about inclusive growth.

KEY MESSAGE FROM DAVOS

Companies that succeed have one thing in common – Great Customer Service!

he cost of keeping an existing customer is around 10% of the cost of acquiring a new one. A robust retention

strategy leads to increased customer profitability, with the added benefit that long-term customers are more likely to refer your business to others, are more likely to purchase other products from you and, if they're completely happy with the service they're getting, they won’t think about switching to a competitor.

Stefan Steffen heads up Old Mutual’s Customer Retention Unit and says, 'Old Mutual is in every way committed to a great customer experience, from our product development areas to our distribution teams and customer service employees.

Our objective across the end-to-end value chain is to deliver on our customer service promise. But, we also realise that

service naturally degrades over time and that we need to look at ways to re-energise our employees and revisit how we show the ‘care’ we have for our customers.'

Customer Service, under Heloise van der Mescht’s leadership, launched Service Matters in October 2016. The initiative aims to change our service game and re-establish a culture of service excellence and continuous improvement.

A multi-pronged approach was adopted. All customer service employees, both at Mutualpark and in the branches, will be part of a modular learning programme, facilitated by our leaders. This starts with a 1-day workshop to introduce employees to Service Matters and to create the platform for change. Since the initiative was launched, more than 424 employees across the cluster have attended the workshop.

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19Yolanda Benjamin joined Old Mutual in 2002 and has been a member of the Customer Retention Unit for the past five years. She recently attended a Service Matters workshop.

'For me, good customer service means treating customers fairly, in line with Old Mutual’s values. If a process is not customer ‘friendly’, what can I do to change it while still complying with industry rules and regulations? The workshop reminded me that I am also a customer. I expect the companies I deal with to treat me with respect, to help me to the best of their ability and to resolve my issue in a fair manner.

'This is exactly how I need to see my customers too! Since attending the workshop, I now really empathise with what a customer is going through and what he/she must be feeling when they logged the query/complaint. The most rewarding aspect of my job is when, as a skills coach, I’ve worked with my team on a particular issue, we’ve implemented changes and can see an improvement in our results at month-end.'

25 Service Champions have been identified across Customer Service who will help to drive sustainable change by focusing on continuous improvement and service excellence. 'Service works both ways. We need to ensure that our employees have the necessary training, support and leadership in place so they can deliver on our service promise to customers,' said Steffen.

An important aspect of our Service Matters initiative is to be able to closely monitor results. Net Promoter Score (NPS) is a measure of customer advocacy, which shows on a scale of 1 – 10 how likely a customer is to recommend Old Mutual to a friend, family member or colleague. Service centre and website interactions are all rated to identify the percentage of promoters vs detractors.

'Great service matters because our customers matter! To deliver a truly exceptional service experience, we have to work as a team, reviewing how we engage with our customers to identify whether there is something more we could be doing to really WOW them!' concludes Steffen. STEFAN STEFFEN

Head: Old Mutual Customer Retention Unit

6 KEY BEHAVIOURS TO HELP US REALLY WOW OUR CUSTOMERS

Friendly

Empathetic

Accurate

Professional

Prompt

Honest

The team of Service Matters facilitators, from left, Farahnaaz Karjieker, Marisha Belelie, Khursheed Osman, Lynn Adonis, Louis Broodryk, Layla Osman, Fazlin Joseph, Hayley Haas, Kurt Blakeley, Arthur Schenck and Hayley de Stadler (not pictured)

Walking into an Old Mutual Retail Branch has become a rewarding

and satisfying customer experience, according to

the steady flow of glowing customer letters received.

hanks to the successful collaboration of the OMEM Capability Cluster, Old Mutual Finance, Retail Mass and Personal Finance,

our branches now have one of the highest Net Promoter Scores (NPS) in the business.

NPS measures customer loyalty and how likely they are to recommend our company to others. In just 12 months, the branch score has risen from 50 in January 2016, to 61 in December 2016. This is the highest NPS score Old Mutual has achieved and augurs well for the future. Customer satisfaction is known to be the key determinant of customer loyalty.

The Old Mutual retail branches are a one-stop shop for customer service, banking, insurance, investments, funeral cover and savings products.

The current network of 295 branches services over 200 000 customers per month and have signed on more than 250 000 Money Accounts to date. The plan is to open an additional 30 retail branches this year to increase Old Mutual's presence in SA.

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WHAT CUSTOMERS SAY

‘Charlene Wilders made my dream come true by helping me with the loan for the wedding of my child. I liked the way she handled and talked to me as a customer even though she was meeting me for the first time. The wedding should have been on national TV as the perfect wedding made possible by Old Mutual.'

Nthati Dhlamini, Vereeniging

‘I wish to extend my heartfelt appreciation and thanks to Zeenat Khan. She really went out of her way to make me comfortable and to ensure that I was assisted. I am proud to be associated with a company that employs such excellent people.’

Shaun Julie, Cape Town (Director: Strategic & Operational Management Support, Department of Cultural Affairs & Sport)

‘There are times when one has no choice but to rave about exceptional service, the kind I received from Jenny Matseke. Not only did she pick up where someone else had started, but she did so with a smile, without moaning and with the passion of someone who loves what she does. Amid many challenges, she never lost her poise, her cool or her temper. Thank you Jenny! I will be doing more business with Old Mutual because of the positive interaction.’

Lillian Said, Braamfontein

‘The Park Station team really know the meaning of the words “customer service”. I was treated like a king. Gugu Ndlovu was a friendly, humble, reliable, patient, polite and helpful consultant. It was a great pleasure to visit the branch. Well done guys.’

Sakhele Mcdonald, Park Station, Gauteng

‘I expected a long waiting period when claiming funeral benefits, but to my shock I received the payout in less than 16 hours. You delivered beyond my expectations and beyond your promises.’

Mr Tshabalala, QwaQwa

‘At Vangate Mall I was warmly greeted by Lauren and felt instantly at home. I was then directed to Simone, who had the warmest smile throughout my consultation. I loved the way she built a relationship with me. I commend her on her sterling qualities as a consultant and a human being. Thank you Old Mutual and well done on choosing your staff so well.’

Mymoena Karriem, Vangate Mall, Cape Town

Old Mutual Hermanus

Old Mutual Menlyn

The team of regional customer service managers who

recently received Old Mutual’s Green Tie Award. They

ensure that our customers receive the best possible service

and are supported by a passionate group of service

specialists in OMEM Capability Cluster.

WITH K ARABO MORULE, MD PERSONAL FINANCE

1. How would you describe your childhood?I had a great childhood growing up in Diepkloof. It was very multi-cultural, as fellow Sowetans will know. At home we spoke Setswana, Sesotho and Sepedi. In pre-primary school I was taught in isiZulu and had to learn English to enrol at the primary school.

2. What interesting thing do most people not know about you?I participated in a couple of TV shows as a teen which resulted in my first trip overseas to shoot a game show in London!

3. What was your first job?Office administration in my father’s office as a data capturer. My first full time job was as an analyst at the investment bank J.P. Morgan.

4. What did you study?I studied a Bachelor of Business Science honours degree, majoring in Actuarial Science and Finance, a post graduate diploma in Actuarial Science and the fellowship exams for the actuarial profession. I have attended many other leadership and short courses relevant to my job and career, and some related to my creative side, such as digital photography and shoemaking.

5. When and why did you join Old Mutual?I joined Old Mutual in April 2010 to learn more about what actuaries do in a traditional life insurance setting.

6. What are Old Mutual’s greatest challenges?Alignment. We could be even more successful if we all aligned to the strategy and applied it to everything we did and all facets of the business. Also, we are very humble (generally a good thing), but many people don’t know about the great things we do in our communities or our innovative solutions, like financial education programmes; On the Money, the Financial Wellbeing Programme and Moneyversity; or the Old Mutual Money Account and money management tools like 22seven.

7. What are Old Mutual’s greatest strengths?Our people, the brand (although it could be stronger in key places like Gauteng), how we are a responsible business and the role we play in society by changing people’s lives with advice and solutions that enable positive futures.

8. What is Personal Finance’s innovation plan?It is rooted in embedding a culture of innovation and showing everyone in PF that they have the ability to innovate, whatever they are doing. Innovations will also come out of initiatives led by Stanley Gabriel in our team, in collaboration across PF, the broader OMSA business and the Group Strategy team, as well as our participation in the StartupBootcamp initiatives. Our goals are: • Serving our customers better • Stakeholder and shareholder impact • De-risking our business with a focus on efficiencies • Making our business more socio economically sustainable • Remaining a Top Employer and trusted brand in our markets

9. Which famous people would you have over for dinner? David Higgs the chef (I’d hope he wouldn’t mind cooking); President Akinwumi Adesinah of the African Development Bank; Jack Ma, CEO and Chairman of Alibaba; Indra Nooyi, CEO of PepsiCo; and Christine Lagarde, MD of the International Monetary Fund. I’d add Thomas Sankara, late former President of Burkina Faso, if he were still living.

10. What favourite dish would you cook for them?Samp, oxtail and veggies. Butternut and sage gnocchi for the vegetarians.

11. What’s your biggest indulgence?Travelling around South Africa and abroad.

12. How do you handle stress?By getting perspective on whatever is stressing me out, and treating myself to a massage.

13. 5 things you can’t live without?In no particular order – my phone to keep in touch with friends, family and work, a great book to read, moisturiser, water and faith.

14. Where’s your happy place (other than home)?Being in the bush (as long as there are no bush walks).

15. Favourite music?I have an eclectic range, but generally House music. I’m also a sucker for music from the 80s and 90s. One of my favourite songs at the moment is Now or Never by Sankomota.

16. Best book ever?A tie between The Alchemist by Paulo Coelho, A Grain of Wheat by Ng g wa Thiong'o, and We Should All Be Feminists by Chimamanda Ngozi Adichie.

17. Favourite apps?Instagram, Twitter, Solitaire, Kayak and Pinterest. Also Where Chefs Eat if I’m travelling through the US, Europe and parts of Asia – I wish more locations could be added for Africa.

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he Music Run™ by Old Mutual took place at Riversands Farm Village in Midrand and 3 000 participants ran, danced and partied their way through five music

zones in the world’s loudest 5km running course, known as ‘The Sound Track’.

Runners controlled the playlists along the route by voting for their favourite songs in the build-up to the event. On the day over 120 speakers pumped out the most popular songs across five music themed zones – pop, rock, old school, hip hop and dance.

The run ended with a music festival featuring DJ Euphonik, live bands, dancers, laser lights, LED screens and chill out zones.

‘The Music Run is encouraging people to live an active and healthy lifestyle that’s fun and sociable. It represents a new generation of fun run events, where participants can actively shape and share in the experience. Combining music and running in an immersive and social way is immensely energising and uplifting for everyone who takes part. We are very excited to bring it to South Africa.’

KAREN THOMAS, Head of Brand: Old Mutual Emerging Markets

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The Music Run™ was first held in Kuala Lumpur, Malaysia in 2014. The concept has already been experienced by more than 100 000 participants across 12 events and nine countries from Singapore to Hamburg. In 2016 The Music Run™ expanded to the Middle East and Africa.

Check out the awesome experience of the day onwww.themusicrun.com/country/southafrica

On 4 February Johannesburg joined over 50 cities across

the world to host Africa’s first The Music Run™ – one

of the fastest growing fun running events

around the globe – and Old Mutual

made it happen.

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IPS The finalists of the 45th Nedbank

and Old Mutual Budget Speech Competition were celebrated

at a dinner hosted by Nedbank and Old Mutual

in Cape Town on 22 February 2017.

ld Mutual Emerging Markets Interim CEO Iain Williamson and Nedbank Chief Executive Mike Brown hosted the event, attended by guest of

honour, Finance Minister Pravin Gordhan, and business and government leaders.

Xolani Mazomba (University of Johannesburg) won the postgraduate category and R150 000, and Raphael Ngarachu (University of Witwatersrand) took top honours in the undergraduate category, earning R60 000.

The competition encourages young South African economics students to apply their minds and write an essay on some of the key economic debates shaping our country.

Postgraduate entrants were asked to unpack the viability of the proposed National Health Insurance (NHI) programme given SA’s current fiscal constraints, and suggest an appropriate funding model for the NHI.

Undergraduates had to speculate on reasons for the lingering gap between high national education investment and still low national education standards, and propose ways in which the nation’s education challenges could be addressed.

‘We value working together with government to tackle the key economic challenges facing South Africa,’ said Iain Williamson. ‘We are proud that through this competition we are able to nurture and inspire young students, who are the leaders of tomorrow and whose fresh ideas will contribute positively to transforming our nation.’

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From left: Mike Brown, CE of Nedbank, Finance Minister Pravin Gordhan, Postgraduate winner Xolani Mazomba, University of Johannesburg, and Iain Williamson (Interim CEO of Old Mutual Emerging Markets)

From left: Mike Brown, Pravin Gordhan, Undergraduate winner Raphael Ngarachu (University of Witwatersrand) and Iain Williamson

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Old Mutual recently teamed up with Partners for Possibility (PfP), an innovative programme that pairs senior business managers with school principals from under-resourced schools.

Ten Mutualites from various leadership levels will coach and mentor a school principal for one year, helping the principal tackle challenges and improving their management and leadership skills.

Old Mutual is proposing to commit R2 million to Partners for Possibility (PfP) for 2016 – 2017 and the programme will also become part of our staff volunteerism offering.

The partnership with PfP will help us to increase the positive impact we make in local communities through skills and knowledge transfer, and building lasting bonds.

We in turn gain deeper insights into the daily challenges facing SA educators and underprivileged communities as we support principals and schools and mobilise the surrounding communities.

What is Partners for Possibility (PfP)?A creative solution to South Africa's education crisis - a co-learning partnership between school principals and business leaders in the business, government and social sector, empowering principals to become change leaders in their schools and communities.

It provides South Africans from different backgrounds and environments the opportunity to form productive connections across professional and cultural divides.

The current focus is on urban schools in the Western Cape and Gauteng.

Building on education focusAs a responsible business, Old Mutual is committed to positively impacting education in South Africa.

Projects include the R350 million Old Mutual Education Flagship Programme, which focuses on improving maths and science results, mostly in rural high schools. We also support a range of early childhood development projects and offer tertiary bursaries and scholarships.

Through its support of these education initiatives, Old Mutual intends to help build a stronger, better, inclusive South Africa, a South Africa empowered to grow its economy and significantly reduce poverty, unemployment and inequality.

• R76 million – Old Mutual’s total investment in various education initiatives in 2016

• The greatest spend was R44,2 million in the Education Flagship Project, followed by R20 million on bursaries and scholarships (Accounting Bursaries, Actuarial bursaries, Imfundo and Education Trust)

• The Old Mutual Foundation also contributed significantly towards education through donations and staff volunteerism programmes

• The other notable investments are the contribution by OMIG boutiques such as Futuregrowth and the OMIG Green Hands Foundation

THE GREAT CONNECTORSBuilding and maintaining key relationships with, for example, government, other businesses, labour and the communities we serve, is the job of our Corporate Affairs department under the leadership of Joel Baepi, Director of Governance, Regulatory & Corporate Affairs.

The Corporate Affairs team includes four areas: Stakeholder Relations, Transformation and our two community investment arms: Masisizane and the Old Mutual Foundation.

Stakeholder RelationsResponsible for managing relations between Old Mutual South Africa and top stakeholders, including driving collaboration and efficiency through the Provincial Management Boards.

TransformationThe focus is on supporting socio-economic transformation in South Africa, and ensuring that Old Mutual is fully aligned to BBBEE codes.

MasisizaneSet up as a non-profit funding company to provide loan financing and support to SMMEs.

The Old Mutual FoundationOur social investment arm invests in Enterprise Development, Skills Capacity Development, Education, Vulnerable Communities and Staff Volunteerism.

The partnership with PfP was arranged by the Old Mutual Foundation.

Community connections

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onventional wisdom suggests that you should use a windfall such as an annual bonus to settle your debt. This may sound

very sensible but if you just keep using your bonus to settle your debt, you will always be paying for the past and never start accumulating wealth for the future.

Too often, we use a windfall to settle credit card or store card debt, and then start the cycle all over again the very next month by overspending and going back into debt. Think about it. What happened to your last bonus? Can you even account for it or show a real benefit today?

When it comes to accumulating wealth, time really is money. That’s because compound interest (the interest you earn on

interest) makes your money grow exponentially over time.

For example, if your investment of R10 000 has an annual return of 10%, your money doubles to R20 000 after seven years, if you keep reinvesting your interest. And seven years later, it will be R40 000. This is what is meant by exponential growth. The longer your money is invested, the harder it is working for you.

Another reason to save is to create a buffer against falling back into debt. Many South Africans do not have emergency savings, so when we unexpectedly need cash, we need to borrow it, getting into debt again. If you deposit some of your bonus in an emergency fund, you will avoid the debt cycle.

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SO THIS YEAR, CONSIDER A DUAL STRATEGY: REDUCE DEBT BUT ALSO ACCUMULATE WEALTH.

PAY OFF ALL DEBT AND START AN INVESTMENT PLANIf you use your bonus to settle your debt in full, at least ensure that you stay debt-free and use the opportunity to start saving. Put the portion that used to go into monthly debt repayments into a tax free savings plan.

Example: If after paying off your debt, you have an extra R500 a month to invest, you could put this into a tax free saving account and accumulate nearly R100 000 in just 10 years!*

This projection is based on regular payments into one fund only, but you can allocate your payments into multiple funds, and also make lump sum payments to your plan.

*This projection is based on the investment strategy of the Old Mutual Balanced Fund. These amounts are not guaranteed.

SPLIT YOUR BONUS: PAY OFF SOME DEBT AND INVEST THE RESTUse a portion of your bonus to pay off some debt and use the rest to start your emergency fund or grow your retirement savings.

Example: Use 50% of your bonus to settle debt and 50% to start an emergency fund. By reducing your debt, you decrease the monthly debt repayments you owe, but be wise and continue paying the same instalments. This will enable you to settle the debts sooner.

So if you were spending R1 000 a month on debt repayments and then reduced your instalment to R500 by paying in a lump sum, consider keeping up the R1 000 payment. The extra R500 per month will go straight to settling the capital owed.

Once your debt is fully settled, use the money that was servicing that debt to accelerate the investment contributions that you started with the other half of your bonus.

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Join The Great Tax Free Savings Sign Up and open an Old Mutual Tax Free Savings Plan online in minutes!Visit taxfreesignup.co.za and open your account online or call 0860 60 60 60 or speak to an Old Mutual financial adviser or your broker today – It’s that easy to do great things.

If you receive a bonus at the end of March, don’t be tempted to blow it, but don’t think all of it has to disappear into paying off your debt either!

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This regular column by the

Reward Centre of Excellence

will help you stay up to date with

the benefits that you enjoy as a Mutualite!

Old Mutual is a great place to work

with people who do great things

GREATGLOBAL

COMPANY

GREATLEADERSHIP

GREATCULTURE

GREATCAREER

GREAT REWARDS &RECOGNITION

TOTAL REWARD STATEMENT (TRS) NOW AVAILABLE FOR OMIG, OMF, MFC AND WEALTH!There is more to reward than just a salary and employees are not always aware of how much their total reward package is worth. The TRS is a single view of all your personal remuneration and benefits info - in one place!

THE TRS IS NOW ALSO AVAILABLE FOR OMIG, OMF (JV), MASS FOUNDATION CLUSTER AND OM WEALTH NON-TGP EMPLOYEES.

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What’s in a TRS?Your pay, bonuses and incentives, flexibly structured risk and retirement benefits, medical aid contributions, shares and bonuses (if applicable), investment in your learning and development and your annual flexible leave options.

Other details: • Retirement Fund: A quarterly update of

accumulated credit values and a detailed view of multiples

• Other Risk Benefits: The voluntary GLC multiple and voluntary GLC top up multiple

• Share Scheme: Share scheme summaries, including Employee Shareholding Plan, MTI details, where applicable

• Allowances, awards and cash team incentive bonuses if applicable

What does my manager see?The Protection of Personal Information Act (PPI) prevents the sharing of certain personal information on your TRS, so your line manager will receive a customized view of your TRS, including the Total Package breakdown, share scheme summary, learning investment and a commentary field. They do not see your personal selections around risk and retirement funding, medical aid and dividends, unless you choose to share it.

Where can I see my TRS?On Oracle HRMS. It will be refreshed when salary or benefit information changes. • Logon to Oracle HRMS • Select My Self Service • Under My Pay select Total Reward Statement

Submit your details to generate a new statement (click TRS submit) or view previous statements (click TRS view)

The Old Mutual Association of Personal Assistants (OMAPA) has introduced the very first online training course for OMAPA members.

art of doing great things includes up-skilling our Professional Assistants,’ says Carmen Cara,

Chairperson of OMAPA. ‘This course is a definite game changer for all the Personal Assistants who would like to have a formal qualification.

‘I would like to encourage all managers to support their PAs who want to enroll for this course. It will enhance their skills and make a great contribution to their scorecard as well as Old Mutual’s BBBEE Skills Development scorecard.’

The qualificationThe course is run by Kairos Training College and is SETA accredited. It’s equivalent to an NQF Level 4 (Matric Certificate) and will earn PAs 150 credits, which can be used towards a generic Business Management Course.

Course lengthYou have one year to complete the course, but you work at your own pace so you could complete it much sooner.

Subjects • Project Management • Decision Making &

Problem Solving • Marketing & Branding • Leadership • Finance Concepts • Budget Basics • Financial Statements

• Human Resources • Basic Labour Law • Strategic Planning • Negotiation Skills • Quality Management

PLUS an optional free computer training course on MS Word, PowerPoint and Excel.

For just R950, payable from your cost centre, you get access to regular OMAPA events and network opportunities, Wize Wednesday – OMAPA's monthly newsletter containing valuable information on various business and personal aspects and access to the new online training course!

Join OMAPA today!

Easy accessA mobile app provides course access to those who don’t have computer access over weekends and holidays. On-line tutors are also available 24/7 to assist.

ContactFor more info contact Carmen Cara on ccara@oldmutual.com

Closing date for registration: 24 March 2017Induction: 31 March 2017

SUDOKU ANAGRAM

CROSSWORD

Get instant gratification by checking your answers on page 37!

ACROSS 7 Affectionate name for Nelson Mandela (6)8 Coastal city in KZN (6)9 Underweight (4)10 Fracturing (8)11 Wiener, for example (7)13 Asian subcontinent (5)15 Traditional weapon (5)17 From overseas (7)20 Helen Zille was its mayor (8)21 Obtains (4)23 Writing implement (6)24 Consuming food (6)

DOWN 1 Cleanse (4)2 ...Castle, Drakensberg resort (6)3 Refuse (7)4 Totted up (5)5 Damaged (6)6 Swooning (8)12 Requested earnestly (8)14 Established (7)16 Business that serves other businesses (6)18 Half of a quarter (6)19 Painful sores (5)22 Look after (4)

Unscramble the letters to make words that celebrate Summer!

CIE ECRAM __ __ __ __ __ __ __ __

NMGISWIM __ __ __ __ __ __ __ __

DUNSE __ __ __ __ __

DILOHAY __ __ __ __ __ __ __

SWURENOLF __ __ __ __ __ __ __ __ __

ROMEWATENL __ __ __ __ __ __ __ __ __ __

SCESNTDAL __ __ __ __ __ __ __ __ __ __

HTAE __ __ __ __

URFINGS __ __ __ __ __ __ __

OVEL __ __ __ __

Numbers 1 to 9 must be placed into the grid so that each row and column contains only one of each number.

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MES AN AWESOME DRONE

WORTH R13 000!

We’ve got amazing tech to give away!

You could be the lucky owner of a Parrot

Bebop 2, which combines aerodynamics, style and

durability into a lightweight and compact drone.

Congratulations to the Dec 2016 winner of the Samsung S7 & Gear VR headset: Yvette Oliver (Bloem)

• The first drone in its weight class with a 25 minute battery life. • Lightweight and easy to travel with at just 500g. • Stunning HD video and photography. • 14 MP camera captures more of the landscape and you can film and

photograph at a 90° angle without any loss of quality. • Enhanced fish-eye lens provides excellent exposure and clarity. • Propellers shut down automatically in a collision. • Powerful rear LED light ensures in-flight visibility, even at night, and the • Automatic ‘return home’ function means your drone will find you.

Paired with the Parrot Skycontroller 2 and the Parrot cockpit glasses, your drone can embark on long-distance courses combining extreme piloting precision and ultra-real viewing! By flying with the FPV goggles, you're totally immersed: explore previously inaccessible places like never before and capture high-quality pictures perfectly.

HOW TO WIN:Send an email with the words ‘Giveaway Drone’ in the subject line, to amicus@oldmutual.com. Include your name, staff code and contact number. The competition is open to current Old Mutual employees and contractors in South Africa only. It excludes those who have won an Amicus competition in the last six months. Entries close on Friday, Friday, 28 April 2017. ONLY ONE ENTRY PER PERSON.

• 500G – compact and lightweight • 14 Megapixel stabilised fisheye

camera • Full HD 3-Axis Video Stabalisation • Internal 8GB storage

• 25 minute flight time • New Sky Controller and FPV glasses

included • GPS & GLONASS satellite navigation • Stabilisation and control sensors

DRONE SPECS

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What’s your department been up to recently? Please send full details and attach one or two very clear and sharp photos to amicus@oldmutual.com.

MAKING A CHRISTMAS WISH COME TRUEOne of the KFM Christmas Wish winners, sponsored by Old Mutual Finance, was Mark Fritz. Mark was nominated by his niece Candice Oliver, who wrote to KFM about Mark’s priceless gift – a kidney which he donated to her 13 years ago. She was able to see her children grow up which was a gift Candice says she could never repay. Mark since suffered three strokes and is unable to work and sells wood and firelighters from home for an income. Old Mutual Finance opened a Money Account with R30 000 for Mark, to cover the many expenses that have accumulated.

Submitted by Jayshal Pillay

PHOTO BOOTH FUN WITH MFCThe Mass Foundation Cluster (MFC) Sales Conference took place at Emperors Palace in Johannesburg in January. Managers from MFC’s sales and support areas celebrated the hard work in 2016 while planning for the year ahead. The Cybersecurity Improvement Programme hosted a photo booth giving delegates the opportunity to capture memories of the conference by posing for fun photos with ‘phishing’ props.

Submitted by Gillian Keet

NEW SCHOOL FOR GAUTENG Old Mutual Investment Group’s Schools and Education Investment Impact Fund of South Africa (Schools Fund), opened Crystal Park Prestige College in Benoni, Johannesburg recently. The Schools Fund is invested in improving education in South Africa.

Submitted by Old Mutual Investment Group

SOLUTION DELIVERY IS ON THE INSIDE TRACK Four IT employees celebrated the start of Solution Delivery’s Inside Track development programme at a breakfast with Conrad Blignaut, Head of Solution Delivery. The new 12-month intensive programme provides high-potential employees with the opportunity to fast-track their careers.

Submitted by Mandy Currin

CUSTOMER SERVICES IS DOING GREAT THINGSVarious areas in Customer Services recently helped the National Student Financial Aid Scheme (NSFAS) process a backlog of 100 000 applications for the 2017 academic year. These areas processed applications in their down time to assist in getting financial aid to the many students in great need of it.

Submitted by Mandy Currin

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MFC employees strutting their stuff in the Cybersecurity photo booth.

From left: Rishab Goonoa, Nomfundo Sibara, Conrad Blignaut, Nandi Njongo and Mali Ndyoko

Sizwe Nxasana, chairman of the NSFAS Board, thanked the Mutualites who helped the NSFAS handle the crisis.

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SWAZILAND SALES CONFERENCERetail Mass Market Swaziland recently held their annual sales conference at the Esibayeni Lodge in Matsapha, Swaziland. This year’s theme was ‘Thuthuka 2017’, which means progressing in 2017.

Submitted by Celiwe Dlamini

KITTED OUT FOR 2017Mass Foundation Cluster DS Leasing arranged a Christmas lunch for children at Kiddies Day Care Centre in Atteridgeville Extention, Pretoria and presented each child with a gift containing school shoes and a school bag. The team also assisted the teachers for the day and did some cooking and gift wrapping.

Submitted by Pride Simelane

PREPPING FOR NO.1In anticipation of the move to No.1 Mutual Place, the new OMEM head office, at the end of 2017 the future tenants were invited to a series of lunchtime Thought Leadership talks. The first in the series took place in January.

Submitted by Central Communications

SOLAR FUTUREDuring February students between the ages of 14 and 17 years, from various schools in the Western Cape, visited Mutualpark to learn more about our Solar Project. The students are busy with solar projects at school and were intrigued by the installation and interested in the discussions. They were encouraged to see the importance of pursuing maths and science as subjects.

Submitted by Melanie Schacht

SHOEBOXES OF LOVETeams from the Capability Cluster branches across the country put together 111 Shoeboxes of love for children and pensioners. It was amazing to see the giving spirit shared by employees and their commitment to changing lives, one shoebox at a time!

Submitted by Nadia Francis

Phillimon Phahlamohlaka (photographer); Rebecca Lekala (caterer); Lucas Munyai (MC); Gerald Maredi (Father Christmas); Priscilla Kgope; Pride Simelane; Mpho Khunoana; Pamela Chauke; teachers Lorraine, Kedibone, Gugulethu and Maria (kneeling)

Ice cream, swimming, dunes, holiday, sunflower, watermelon, sandcastle, heat, surfing, love

VIEW THE FULL GALLERY IN THE AMICUS APP!

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FOR THE LOVE OF CATSVolunteers from OMEM GFR, FinRisC's Strategy and Change team and Old Mutual Wealth, helped to clean out equipment and redo the floor at Raise ‘n Rescue, an organisation completely run by volunteers who rescue cats and kittens and educate pet owners.

Submitted by Inge Louw

FUN IN THE SUNThe Contracts and Sourcing Team from Capability Cluster tackled some gardening at Huis Zonnekus, an old age home in Milnerton, Cape Town. They also worked in the herb garden and planted new plants and flowers.

Submitted by Roxanna Cloete

PAMPERING CHOC’SMass Foundation Cluster (MFC) Learning Academy chose CHOC Childhood Cancer Foundation South Africa as their Care and Share project. CHOC have three houses around the Western Cape that host children diagnosed with cancer, and their parents, who travel 50km or more to come for treatment. The teams held a pamper session for the moms, staff and nurses of the Tygerberg Lodge, Plumstead and Bergvliet houses and scrubbed the entrance wall and painted the CHOC sign and jungle gym.

Submitted by Ayshah de Roos

LENDING A HANDOld Mutual Direct Financial Advice collected and delivered groceries to the Victory Outreach Men’s Recovery Home in Mitchells Plain, Cape Town. The home is for people suffering from drug and alcohol addiction and the team also spent time with the residents.

Submitted by Carmelita Staggie

PARTY TIME28 employees from different departments in Old Mutual Emerging Markets visited the Holy Cross Child and Youth Centre. They organised a Christmas party with lots of activities for the kids to enjoy.

Submitted by Ziyanda Sam-sam

ALL WRAPPED UPOld Mutual Wealth's finance team supported the Friends of Valkenberg Christmas Gifting Project by wrapping gifts for the patients. Friends of Valkenberg are a Cape Town based organisation working together with Valkenberg Psychiatric Hospital to aid in the recovery of mentally ill patients.

Submitted by Shalane van Rooi

DOUGLAS MURRAY GETS A MAKEOVERDouglas Murray Old Age Home in Retreat received a makeover just in time for Christmas thanks to the Customer Solutions team. Painting walls (inside and out) fixing windows and hanging some new curtains are just some of what they accomplished.

Submitted by Rynhardt Agulhas

From left: Nazeema Isaacs, Sean Gargan, Zakiya Ismail, Madeli Endrich (Director of Raise ‘n Rescue), Inge Louw and Shaakira Dalvie.

BAGGING ITMass Foundation Cluster’s Human Resources team, together with the Kusasalethu Group, purchased bags for 200 children at Yomelela Primary School in Khayelitsha Site B. After the bag hand-over they had sandwiches and juice together and entertained them with games and face painting.

Submitted by Razana Karbary

TODAY’S THE DAY

GET GREAT ADVICE

The #GOGREEN campaign, developed by Wildlands and supported by Old Mutual, is set to change the face of waste management at endurance events around the country. Waste materials will be collected along the OMTOM route and be upcycled into ‘green desks’ for learners at underprivileged schools. The Wildlands Conservation Trust is the beneficiary charity of the Old Mutual Wild Series and is also one of the 2017 Old Mutual Two Oceans Marathon race charities.

SUPPORT #GOGREEN

The 56km Old Mutual Two Oceans Ultra Marathon (OMTOM) and Half Marathon will take place on Easter Saturday, 15 April 2017. 11 000 runners will tackle the 48th consecutive marathon this year via the traditional route along Chapman’s Peak, Hout Bay and Constantia Nek. Festivities will kick off on Good Friday, 14 April with the popular Fun Runs, Toddlers Trot and Nappy Dash.

OMTOM COUNTDOWN

RUN FOR MORE THAN YOURSELF this year and raise funds for #GOGREEN. Visit morethanyourself.co.za and become a fundraiser or support an existing fundraiser and challenge family and friends to support this cause!