Transformation Phase 2.3

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Transformation Phase 2.3

October 25, 2016

Create a Vision

1. Leverage our size and resources

2. Have a clear vision

3. Eliminate inefficiencies

4. Align priorities across the system

5. Create opportunities

1. A more efficient college

2. A more interconnected college

3. A more responsive college

4. A more aligned college

5. A more innovative college

6. A more successful student and graduate

Organizational Drivers Desired Future State

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The HCC Vision

HCC will be a leader in providing high quality, innovative education leading to student success and completion of workforce and academic programs.

We will be responsive to community needs and drive economic development in

the communities we serve.

The Ultimate Student Experience

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C O M P E T E N C I E S

T R A N S F O R M A T I O NV I S I O N

H C C

C O R E V A L U E S

M I S S I O N

A. Focus on one HCC and consistency

of quality experience across the

campuses, departments, and facilities

B. Foster an environment within the

institution as a compelling place to

work and learn

C. Employ analytic measures to assess

and guide performance excellence

I. STUDENT SUCCESS

A. Improve student preparedness,

readiness and alignment

B. Improve the student experience

C. Increase student completion

D. Ensure that instructional programs

prepare students for success in

current and future working

environments

II. ORGANIZATIONALSTEWARDSHIP

A. Ensure that the strategic plan serves

as the basis for funding

B. Improve and streamline business

transactions and processes

C. Increase diversity, inclusion and

engagement throughout the

institution

III. PERFORMANCEEXCELLENCE

A. Build a culture that champions

collaboration, creativity, and

innovation

B. Increase innovation in teaching and

learning

C. Expand the use of technology

throughout the institution

IV. INNOVATION

Focus

Foster

Employ

Improve

Increase

Ensure

Serve

Process

Engage

Build

Teach

Expand

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Focus on StrategyChange Leadership• Mobilization• Governance processes• Focus on strategy

Strategic Alignment • Link to budgets• Analytics feedback• Learning and adjusting

Strategic Focus• Strategic awareness• Strategic readiness• Strategic scorecards

Organizational Alignment • Corporate role• College synergies• Shared service synergies

Translate Strategy • Operational processes• Continual improvement• Execute plan

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Organizational Alignment – Divisional View

INSTRUCTION STUDENT SERVICES

FINANCE & ADMINISTRATION

SUSTAINABILITY LEGAL & COMPLIANCE COMMUNICATION

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KIMBERLY BEATTY VC for Instructional

Services

STEPHEN LEVEY AVC for Instructional

Services

XXX Dean Life & Natural

Science

XXX *Dean Business (COE, Northeast

College)

XXX Dean

Mathematics

XXX Dean English & Comm.

XXX Dean Social &

Behavioral Science

XXX Dean Liberal Arts,

Humanities & Education

XXX Dir CoE

Virtual College

CATHERINE O’BRIEN AVC for College

Readiness

XXX Dean of College

Readiness

DAVID JOOST Dir Adult Basic

Education

XXX Dir P-16 Initiatives

MADELINE BURILLO AVC for Technical

Education

XXX Dean Continuing

Education

MATIAS GARZA Dir Operations

DAWNICA JACKSON Dir Marketing

XXX Dir Perkins

Deans/Dir Centers of

Excellence

XXX Exec Dir Curriculum &

Instructional Assessment

XXX Dir, Visual &

Performing Arts

XXX Exec Dir Honors & Weekend College

JUDY CANTWELL Dir SACS & Compliance

DAVID DIEHL Dir Faculty Academy

CESAR MALDONADO Chancellor

HOUSTON COMMUNITY COLLEGE BOARD OF TRUSTEES

VALERIE SIMPSON Associate General

Counsel & Compliance Officer

SANDRA GARCIA Associate General

Counsel

ASHLEY SMITH Acting General

Counsel

FREDERICA GUTHRIE Communication Officer

REMMELE YOUNG AVC Governmental

Relations

DAVID CROSS Dir EEO/Compliance

GWEN DRUMGOOLE Manager Risk Management

XX Manager Records

Retention

XXX Dir HCC-TV

SHEILA BRIONES Dir Community Development

JOSEPH CONWAY Dir Print & E-Media

Community Outreach Senior Writer

Budget Analyst

INSTRUCTION) FINANCE)&)ADMIN)

LEGAL)&)COMPLIANCE) COMMUNICATION)SUSTAINABILITY)

JENNIFER HOLMES Dir Entrep. Initiatives/Community Relations

MAYA DURNOVO Chief Entrepreneurial

Init. Officer

MARTHA OBURN Exec Dir

Institutional Research & Innovation

EDMUND HEROD VC for Innovation,

Planning & Institutional Analytics

CATHERINE LANDRY Exec Dir Goldman

Sachs (Grant funded)

JANICE JACQUES Dir Grants

Development

MARIO HEREDIA Dir Research Support

Services

GIGI DO Exec Dir

International Initiatives

Planning & Budget

Procurement

Financial Aid

TERI ZAMORA VC for Financial &

Administrative Services

WILLIAM CARTER VC Information

Technology

Information Technology

JANET MAY Chief Human

Resource Officer

Human Resources

CHARLES SMITH Chief Facilities Officer

Facilities

KARLA BENDER Controller

ROGELIO ANASAGASTI

Exec Dir Procurement

GREG CUNNINGHAM Chief HCC Police

Police

RON DEFALCO Treasurer

Treasury Operations

JOELLEN SOUCIER Exec Dir Financial Aid

XXX Exec Dir Libraries

Corrections Apprenticeships Center for Health

Science Professions

XXX Exec Dir

Success & Completion

IRENE PORCARELLO Interim VC for Student

Services

RUDY SOLIZ Interim President SE

College

College Operations Student Services

XXX Dir CoE

Material Science

XXX Dir CoE Logistics

MARGARET FORD-FISHER

President NE College

College Operations

Student Services

ZACHARY HODGES President NW College

College

Operations

Student Services

XXX Dir CoE

Engineering

XXX Dir CoE

Media Arts & Technology

XXX Dean CoE

Global Energy Institute

XXX Dir CoE

Public Safety Institute

XXX CoE

*Transportation

WILLIAM HARMON President Central

College


PHILLIP NICOTERA President Coleman

College


XXX Dean CoE

Health Sciences

XXX Dir CoE

Consumer Arts Sciences

XXX Dir CoE

Construction

XXX *CoE

Aviation

CHERYL STERLING AVC, Student Success

PARVIN BAGHERPOUR AVC International Student Services

XXX Exec Dir Student

Learning & Support

District Student Services

Instructional Learning Support

District International Student Services

FENA GARZA President SW

College


XXX Dir CoE

Adv Manufacturing

XXX Dir CoE

Digital & Info Technology

XXX ** CoE

Robotics

New/)Repurposed)posi?on)

Change)in)Repor?ng)Structure)

STUDENT)SERVICES)

Created Nov/Dec 20158

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Student Svc

Fin & Admin

Gen Counsel

Planning & IE

Com & Marketing

Instruction

Organizational Alignment – Functional View

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Value Zone(delivery)

Empowerment Zone(resource mgmt)

Strategy

• Academic Standards

• Collaboration

• Student Success

• Educated Workforce

• Culture of Trust

• Innovation

• Passion

• Accountability

• Student Commitment

• Consistency

Core Values

The HCC Way – Our Cultural Core

• Deliver High Quality Work

• Accept Responsibility

• Serve Our Stakeholders

• Support Organizational Goals

• Drive Continuous Improvement

• Act with Integrity

• Think Critically

• Manage Change

• Communicate Effectively

Core Behaviors

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Student Services Redesign Criteria

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A. Be aligned with the strategic plan.B. Improve student satisfaction.C. Empower delegation to the Value Zone.D. Right size span of managementE. Improve communications.F. Reduce process (cycle) time.

The new structure should:

Matching Structure to Strategy

Basic Structures

Functional• Undifferentiated market• Scale of expertise• Long life cycles• Common standards

Geographical• Service on site• Appear local• Geographic market• Low transport cost

Process• Potential for change• Need for reduced cycle• Strong alt to functional• Reduced costs

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Basic Structures




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Basic Structures




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Reinforcing lateral constructs are key to hybrid structure

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AbandonedCalls

56,400 in 2014Q1

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Call Center Dashboard - Financial Aid

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Transformation Phase 2.3

Education

Transcript of Transformation Phase 2.3