Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers...
Transcript of Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers...
Shape Your Business For the Future:
Powering Transformation With Cisco Collaboration in a Post PC Era
“57% of enterprise workers use
social media in their jobs, but >15%
of them are using a consumer tool”
“20% of professional PC’s will be managed under a hosted virtual desktop model by 2013”
“By 2013, over 90% of
network data traffic will
be Video”
“People spend more time on Facebook than any other website”
“Android is the #1 OS for
mobile platforms with over
850,000 new activations per
day”
“Sales of Smartphones and
Tablets are now greater than
all PCs including notebooks”
“60% of server workloads will
be virtualized by 2013”
“One third of corporations
say they are using video at
least once per week”
The way people communicate is changing
Transitioning to a Post-PC World
PC World Post-PC World
Client OS
Server Architecture
Applications
Devices
New choices at every layer of the Traditional Stack
MOBILE SOCIAL VISUAL VIRTUAL
Cisco’s new collaborative workspace
PC & MAC Android & iOS Tablets Smart Phones
Explosion of Mobile Devices IT needs to support user choice and experience while maintaining security
Enterprise-Class Collaboration For The Post PC-Era
Available Q2 CY12
Cisco Jabber for iPad Cisco Jabber for Windows
Exceptional Video • High Performance • Interoperable (H.264) • Immersive – Laptop – Mobile
Complete UC Client • Presence, IM
• Voice, Video, Voicemail
• Desktop Share
Deployment Flexibility • On-Premises and cloud
• Microsoft Office integration
Cisco Jabber: Best User Experience Across Broadest Range of Platforms and Devices
Win, Mac iPad, Cius Smartphone Web
Video Becomes Pervasive... But poor experiences can result from incompatible systems and poor media handling
Any Time and Place Across all Devices
Cisco TelePresence Providing an in-person experience foundation
Quality Simplicity Scale & Reliability Collaboration
Natural, face-to-face interaction
Visible gestures, body language, facial expressions, right eye gaze
Imperceptible latency
Audio and visual sync
Normal voice levels
Intuitive interface and controls
Easy to schedule
Initiate ad hoc calls
Add users on the fly
One-button meeting launch
Consistent and trusted user experience
Interoperable and intercompany enabled
Scalable
Mirrors in-person work environment
Content sharing
Recording
Enables multiple use cases beyond meetings
Business Transformation Enabled by improved collaboration via Cisco TelePresence
Reduce Travel Costs, Emissions
Optimize Employee Time
Speed Decision Making
Transform Business Models
$604,000 savings on travel in one month
50% reduction in repair time
Two weeks to resolve issues; down from two months
Three times average success rate treating stroke patients
Increasing Business Value
TCO Disruption The New Immersive
Benchmark High Intensity Collaboration
Experience
Thin Clients Cloud Based Applications
Challenging to provide rich media and consistent experience across hosting models
Cisco VXC Unique Differentiators
• Innovative form factor
• Power over Ethernet (POE) with support for EnergyWise
• Enterprise-ready clients that unify virtual desktop, voice and video in one device
• Part of Cisco Virtualization Experience Infrastructure solution
The New Virtual Workspace Unified Voice, Video, Virtual Desktop
The Enterprise Becomes Social But need to balance personal productivity with enterprise-class control
Employee Collaboration Customer Collaboration
Harnessing collaboration within the organization
• Mobile Workforce Applications
• Optimize Team Collaboration
• Enable a distributed workforce
• Simplify the Edge
• Virtualize Silos
• Security and Risk Management
• Virtualize Workspaces
Within the organization
• Harness Social Behaviors
• Bring Your Own Device (BYOD)
• Video as the new Voice
Harnessing collaboration with your customers
• Bring the branch to me
• Remote expert
• Video customer care
• Enhance customer experience across communication channels
• Increase personalization
• Interact with clients via social media
• Accelerate cross-sell and up-sell
• Extend to new operations
• Empower mobile salesforce
With your customers
Cisco’s Leadership in Collaboration
Video / TelePresence
Gartner: August 2011
Unified Communications
Gartner: August 2011
Gartner: June 2011
Contact Center
Strong
Negative Caution Promising Positive
Strong
Positive
Cisco X
LifeSize X
Magor X
Polycom X
Radvision X
Teliris X
Vidyo X
Gartner: November 2010
Web Conferencing
Corporate Telephony
Gartner: July 2010
Closing Thoughts
Use Video Collaboration as a Competitive Differentiator
Develop a Video Strategy using an Architectural approach
Design your user experience for Mobile, Social, Visual and Virtual
Collaboration is a Journey, not a Project
Summary
• Industry trends continue to change the collaboration landscape
• Customers need secure, enterprise-class options that enable employees to interact across a broad range of tools
• Cisco offers an integrated set of people-centric collaboration experiences for the post-pc era “right-sized” to fit the task at hand
Thank you.