Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers...

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Shape Your Business For the Future: Powering Transformation With Cisco Collaboration in a Post PC Era

Transcript of Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers...

Page 1: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Shape Your Business For the Future:

Powering Transformation With Cisco Collaboration in a Post PC Era

Page 2: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

“57% of enterprise workers use

social media in their jobs, but >15%

of them are using a consumer tool”

“20% of professional PC’s will be managed under a hosted virtual desktop model by 2013”

“By 2013, over 90% of

network data traffic will

be Video”

“People spend more time on Facebook than any other website”

“Android is the #1 OS for

mobile platforms with over

850,000 new activations per

day”

“Sales of Smartphones and

Tablets are now greater than

all PCs including notebooks”

“60% of server workloads will

be virtualized by 2013”

“One third of corporations

say they are using video at

least once per week”

Page 3: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

The way people communicate is changing

Page 4: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Transitioning to a Post-PC World

PC World Post-PC World

Client OS

Server Architecture

Applications

Devices

New choices at every layer of the Traditional Stack

Page 5: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

MOBILE SOCIAL VISUAL VIRTUAL

Cisco’s new collaborative workspace

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PC & MAC Android & iOS Tablets Smart Phones

Explosion of Mobile Devices IT needs to support user choice and experience while maintaining security

Page 7: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Enterprise-Class Collaboration For The Post PC-Era

Available Q2 CY12

Cisco Jabber for iPad Cisco Jabber for Windows

Exceptional Video • High Performance • Interoperable (H.264) • Immersive – Laptop – Mobile

Complete UC Client • Presence, IM

• Voice, Video, Voicemail

• Desktop Share

Deployment Flexibility • On-Premises and cloud

• Microsoft Office integration

Page 8: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Cisco Jabber: Best User Experience Across Broadest Range of Platforms and Devices

Win, Mac iPad, Cius Smartphone Web

Page 9: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Video Becomes Pervasive... But poor experiences can result from incompatible systems and poor media handling

Any Time and Place Across all Devices

Page 10: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Cisco TelePresence Providing an in-person experience foundation

Quality Simplicity Scale & Reliability Collaboration

Natural, face-to-face interaction

Visible gestures, body language, facial expressions, right eye gaze

Imperceptible latency

Audio and visual sync

Normal voice levels

Intuitive interface and controls

Easy to schedule

Initiate ad hoc calls

Add users on the fly

One-button meeting launch

Consistent and trusted user experience

Interoperable and intercompany enabled

Scalable

Mirrors in-person work environment

Content sharing

Recording

Enables multiple use cases beyond meetings

Page 11: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Business Transformation Enabled by improved collaboration via Cisco TelePresence

Reduce Travel Costs, Emissions

Optimize Employee Time

Speed Decision Making

Transform Business Models

$604,000 savings on travel in one month

50% reduction in repair time

Two weeks to resolve issues; down from two months

Three times average success rate treating stroke patients

Increasing Business Value

Page 12: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

TCO Disruption The New Immersive

Benchmark High Intensity Collaboration

Experience

Page 13: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Thin Clients Cloud Based Applications

Challenging to provide rich media and consistent experience across hosting models

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Cisco VXC Unique Differentiators

• Innovative form factor

• Power over Ethernet (POE) with support for EnergyWise

• Enterprise-ready clients that unify virtual desktop, voice and video in one device

• Part of Cisco Virtualization Experience Infrastructure solution

The New Virtual Workspace Unified Voice, Video, Virtual Desktop

Page 15: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

The Enterprise Becomes Social But need to balance personal productivity with enterprise-class control

Employee Collaboration Customer Collaboration

Page 16: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Harnessing collaboration within the organization

• Mobile Workforce Applications

• Optimize Team Collaboration

• Enable a distributed workforce

• Simplify the Edge

• Virtualize Silos

• Security and Risk Management

• Virtualize Workspaces

Within the organization

• Harness Social Behaviors

• Bring Your Own Device (BYOD)

• Video as the new Voice

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Harnessing collaboration with your customers

• Bring the branch to me

• Remote expert

• Video customer care

• Enhance customer experience across communication channels

• Increase personalization

• Interact with clients via social media

• Accelerate cross-sell and up-sell

• Extend to new operations

• Empower mobile salesforce

With your customers

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Cisco’s Leadership in Collaboration

Video / TelePresence

Gartner: August 2011

Unified Communications

Gartner: August 2011

Gartner: June 2011

Contact Center

Strong

Negative Caution Promising Positive

Strong

Positive

Cisco X

LifeSize X

Magor X

Polycom X

Radvision X

Teliris X

Vidyo X

Gartner: November 2010

Web Conferencing

Corporate Telephony

Gartner: July 2010

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Closing Thoughts

Use Video Collaboration as a Competitive Differentiator

Develop a Video Strategy using an Architectural approach

Design your user experience for Mobile, Social, Visual and Virtual

Collaboration is a Journey, not a Project

Page 20: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Summary

• Industry trends continue to change the collaboration landscape

• Customers need secure, enterprise-class options that enable employees to interact across a broad range of tools

• Cisco offers an integrated set of people-centric collaboration experiences for the post-pc era “right-sized” to fit the task at hand

Page 21: Shape Your Business For the Future: Powering ... · Harnessing collaboration with your customers •Bring the branch to me •Remote expert •Video customer care •Enhance customer

Thank you.