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Coronavirus Risk Assessment

PENLEE HOUSE GALLERY & MUSEUM

Location/Dept: Penlee House Gallery & Museum - Penzance Council

Date Assessed: 13/08/2020 Assessed by: Anna Renton – Director – Penlee House Gallery & Museum

Task/Activity: Museum & Gallery Review Date: Weekly Reference Number: CV-general visitors return-05

Activity/ Task Hazard/Risk Persons at Risk

Controls in Place Severity (1-5)

Likelihood

(1-5)

Risk/ Priority

Additional Controls Required

1.Enabling staff/ volunteers/ contractors/public to be on-site

Contact with persons suffering from coronavirus Or Contact with persons who may have been exposed to coronavirus

Employees/ Contractors/ Volunteers/ Public

1.1 Minimising contact between people – maintaining social distancing Everyone DO NOT ATTEND PENLEE HOUSE IF DISPLAYING SYMPTOMS OF CORONAVIRUS – follow NHS advice. Anyone on-site displaying symptoms will be refused entry/asked to leave Limit the number of people on site at any time to limit numbers of contacts Staff/volunteers/contractors Each staff member/volunteer to have their own workspace, enabling them to stay 2m apart at all times. Workspaces cleaned down between users (e.g. shop counter/steward’s chairs). Homeworking rather than hot desking – being mindful that increased staff numbers will be required on-site to manage visitor flow. Toilets – staff/volunteers/contractors to have access to one of the toilets (Gents). Single occupancy (lock door behind self). Ensure others are aware when toilet is in use. Cleaning products to be supplied in toilet to wipe down handles etc. after use. Ensure staff distance from other staff/volunteers and public – e.g. plastic screen at shop counter, floor marking around steward’s chair. Other barriers available to staff and volunteers include visors, masks, goggles and gloves. Break room space is very limited. Knock loudly on door to ensure kitchen is empty before entering. Side to side or back to back working with mask, visor, gloves rather than face to face if 2m distance is not possible for brief periods of time Contractors only admitted by prior agreement – following social distancing measures. Records must be kept of all staff, volunteers, contractors on site (as usual). All contractors and volunteers must have a ‘host’ from staff team who gives them information about social distancing and hygiene practices on site, as these may have changed since their last visit. Staff to use virtual meeting software or telephone call rather than in-person meetings where

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Guidance and recommended risk control measures will be sourced directly from the GOV.UK website wherever possible. Control measures will be revised and updated weekly on a Monday or more frequently if required. Staff meet at end of each day to review control measures Strict control over who and how many people visit Penlee House and when – all public visitors to book in advance. Details of visitors collected to enable NHS track and trace Social distancing advice to be reiterated in posters/pull up banners Control measures will be revised and updated weekly or more frequently if required

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1.Enabling staff/ volunteers/ contractors/public to be on-site (continued)

Contact with persons suffering from coronavirus Or Contact with persons who may have been exposed to coronavirus (continued)

Employees/ Contractors/ Volunteers/ public

possible. Work travel, including vehicle sharing and overnight stays, will be permitted only in exceptional circumstances and must follow government advice Adequate stocks of cleaning supplies to be maintained at Penlee House and checked weekly Public Visiting members of the public to be provided with comprehensive pre-visiting advice which will be linked to from front page of website Entry to the building will be closely monitored and visitors may be asked to wait until there is space for a visitor to enter. This applies to anyone entering to use the toilet, the shop or has a pre-booked visit to the Gallery. Social distancing will be encouraged to enable people to queue safely Café visitors to enter via Terrace door (see café risk assessment for further details about café operation) Public should book to attend the Gallery – this means that their details will be retained for 21 days and can be made available to NHS test and trace if requested. Data to be kept in accordance with GDPR regulations. Walk-up visitors will have this data collected and it will be treated in the same way. Use of face coverings is mandatory in all area of the building with the exception of eat-in diners from 8 August. Visitor flow is managed to ensure only 6 people entering for Gallery visit every 5 minutes. There will be no guided tours, Saturday family activities or group visits for the foreseeable future. This is to limit numbers to enable social distancing and in line with government guidance on not raising voices to prevent spread of virus People on-site advised to remain 2 metres apart at all times (exception is household group). Distancing maintained with signage and staff/volunteer advice. Toilets for public will be reduced to ensure social distancing: disabled/gents toilet and ladies toilet (one cubicle available). Signage on door to ensure single occupancy (except carer). Cleaning of contact surfaces will be undertaken twice daily. Limited space outside toilet for waiting means public will be advised to maintain social distancing in this space with floor graphics. Staff to keep an eye on numbers in this area and limit numbers of people entering building if this area full. Children to be supervised by parents/carers to ensure social distancing takes place – advised in pre-arrival information and by staff One way flow through Gallery Advice that lift is only used by members of same household (poster on lift) Minimise label text to avoid visitors bunching in small areas in exhibition space.

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If insufficient staff/volunteers to ensure social distancing, some areas may be closed to public

1.Enabling staff/ volunteers/ contractors/public to be on-site (continued)

Contact with persons suffering from coronavirus Or Contact with persons who may have been exposed to coronavirus (continued)

Employees/ Contractors/ Volunteers/public

1.2 Hygiene measures – avoid spread of virus from contact surfaces Everyone Everyone advised to use hand sanitiser when entering/exiting Penlee House. Additional hand sanitiser outside toilet. Informed by posters and staff advice. Staff/volunteers/contractors Hand washing to take place at least every 2 hours and before/after eating, food preparation etc. Clean own workstation before and after use. Do not share workstations, computers, pens, phones and radios at all if possible. If this is unavoidable, make sure to clean before and after use. Clean hands with sanitiser after using photocopier Clean door handles regularly using cleaning wipes/spray and cloths Avoid touching face. Face coverings strongly encouraged in public areas of the building where no alternative barrier is in place. Face covers may be worn in offices/stores etc. if staff/volunteers wish to. Remember to follow guidelines for putting on and taking off face coverings. Face coverings available at Penlee House for staff/volunteer use Minimise time spent in break areas. Eat outside/off-site if at all possible Clean down staff kitchen before and after use. Wash cups/plates etc thoroughly with warm soapy water after use, dry with paper towel and replace in cupboard Staff/volunteers to wipe down door handles and seating in Gallery every hour. If a person becomes ill in a shared space, the space should be cleaned using disposable cloths and household detergents, according to current recommended workplace legislation and practice. Public Good hand hygiene promoted. Hand sanitiser at entry/exit to Penlee House, entry to Gallery 1, staircase top and bottom and near toilets. Handwashing posters in toilets. No cloakroom/luggage storage available to public. Public made aware of this in advance. Must carry belongings with them. On wet days, must place in plastic bag (provided or public to bring own) All touch interactives, pencils, worksheets removed. Visitors can bring own art materials (pencils only) Contactless or card payments encouraged. Use of cash discouraged

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Face coverings essential in all indoor public areas with the exception of eat-in diners from 8 August

1.Enabling staff/ volunteers/ contractors/public to be on-site (continued)

Contact with persons suffering from coronavirus Or Contact with persons who may have been exposed to coronavirus (continued)

Employees/ Contractors/ Volunteers/public

1.3 If someone has Coronavirus symptoms Everyone DO NOT ATTEND PENLEE HOUSE IF DISPLAYING SYMPTOMS OF CORONAVIRUS – follow NHS advice. Anyone on-site displaying symptoms could be refused entry/asked to leave Staff/volunteers/contractors If an employee tests positive or displays symptoms of coronavirus, or if someone in their household has symptoms or tests positive, they must follow NHS/Public Health England advice and isolate, and order test. They must report to their manager and remain isolated for the recommended time. Once symptomatic, all surfaces that the person has come into contact with must be cleaned, including:

All surfaces and objects the person has used

All potentially contaminated high-contact areas such as toilets, door handles, telephones, etc.

Areas where a symptomatic individual has passed through and spent minimal time in (such as corridors) but which are not visibly contaminated with bodily fluids do not need to be specially cleaned and disinfected. People who staff come in to contact with may not know they are infected which is where a large proportion of the risk lies. Risk of coming into contact with a coronavirus carrier whilst at work is lowered by having limited numbers of people on site Maintain accurate records of who is on-site to assist NHS track and trace Public Members of the public must not attend Penlee House if they are displaying symptoms, or if they have been advised to self-isolate. Public will need to give their contact details before visiting the Gallery to assist NHS track and trace.

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1

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Posters and pre-arrival advice to remind people not to attend if they suspect they may have Coronavirus symptoms. Ensure all staff aware of current medical advice

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Contact with persons suffering from coronavirus Or Contact with persons who may have been exposed to coronavirus (continued)

Employees/ Contractors/ Volunteers/ public

1.4 Vulnerable people – extra measures Staff and volunteers If someone is in the Clinically extremely vulnerable group (as defined here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19#who-is-clinically-extremely-vulnerable) They must inform their manager. They may not be allowed to work on site and may need to continue shielding at home. If working on site, an individual risk assessment will be done in conversation with their manager. If someone is in the Clinically vulnerable group (as defined here: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing#clinically-vulnerable-people) They must inform their manager. They may need to work from home. If working on site, an individual risk assessment will be done in conversation with their manager. If someone lives with a member of the Clinically extremely vulnerable group, they should inform their manager and follow the steps as above for the Clinically vulnerable group Public Public must take advice from their GP regarding visiting attractions such as Penlee House and use the pre-arrival information, such as this risk assessment, to determine whether they will attend.

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Contact with packages or items handled by persons who may have been exposed to coronavirus

1.5 Minimise risk from virus transfer via objects Staff Clean packages that arrive Minimise number of deliveries by ordering more items per delivery. Ensure delivery driver maintains 2m distance Store belongings separately from other peoples’ Clean own workstation before and after use. Do not share workstations, computers, pens, phones and radios at all if possible. If this is unavoidable, make sure to clean before and after use. Clean hands with sanitiser after using photocopier Clean door handles regularly using cleaning wipes/spray and cloths Clean stewards’ chairs between users and clean stewards’ folder Public No public cloakroom facilities will be provided – visitors must carry own belongings with them Cash payments discouraged in shop – contactless/card only Activity stations in galleries and museums removed to ensure no touching

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Guidance and recommended risk control measures will be sourced directly from the GOV.UK website wherever possible. Do not pass items from one person to another – leave on table and step away Clean keys before and after use. Ensure belongings stored separately Staff to take responsibility for cleaning items they have been in contact with Frequently-touched surfaces and toilets will be cleaned daily by contractor. Ensure public aware of policy on not storing belongings

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Disposal of waste / waste that may be contaminated by a coronavirus sufferer

1.6 Minimise risk from waste All waste that has been in contact with anyone who may have coronavirus symptoms, including used tissues, and masks if used, should be put in a plastic rubbish bag and tied when full. The plastic bag should then be placed in a second bin bag and tied. It should be left for 72 hours and then disposed of with the normal waste.

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1.Enabling staff/ volunteers/ contractors/public to be on-site (continued)

Transmission between staff

Employees/ Contractors/ volunteers

1.7 Minimise transmission between staff/volunteers Social distancing measures between staff and volunteers at all appropriate times (see section 1.1-1.6 above) Penlee Staff and volunteers reminded not to come to work if displaying any Coronoavirus symptoms Awareness of symptoms and immediate notification to line manager/visitor services officer if any symptoms present themselves (see above) Open windows and doors as much as possible – keep spaces well-ventilated

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1. Enabling staff/ volunteers/ contractors/public to be on-site (continued)

Contracting and spreading of infection

Employees/ Contractors/ volunteers

Basic infection controls should be followed as recommended by the government:

Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.

Put used tissues in the bin straight away (take off site).

Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available.

Try to avoid close contact with people who are unwell.

Clean and disinfect frequently touched objects and surfaces.

Do not touch your eyes, nose or mouth if your hands are not clean. Persons worried about symptoms should use the NHS 111 online service, and NOT go to their GP or other healthcare centre.

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Guidance and recommended risk control measures will be sourced directly from the GOV.UK website wherever possible. Control measures will be revised weekly. Social distancing measures and home working

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2.Staff unable to carry out their duties

Operational effectiveness

Employees

2. Minimise risk to staff Carry out duties that are possible in line with guidelines contained in this risk assessment. Specific risk assessments to be developed for each task if social distancing/hygiene measures cannot be maintained when undertaking it. If insufficient staff to operate, then close or modify visitor experience to reflect this.

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3.Lone working

Personal safety – risk of violent incident happening to staff member on entry/exit of building Risk of injury/death caused by accident inside building and inability to call for help

Staff members on-site

3.1. Minimise risk to lone worker No change to usual procedures

5 1 5 Work with others on site to minimise lone working

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4. Violent/aggressive/threatening behaviour towards staff and volunteers Risk from the elements of working outside

Personal safety – risk of violent/aggressive behaviour to staff/volunteer

Staff/volunteers

4.1 Minimise risk to individual safety No change to usual procedures

Risk of exposure to elements from working outside

4.2 Minimise risk of exposure to elements

Wear suncream and hat in hot weather

Parasol to be provided

Umbrellas to be provided

Wear waterproof in wet weather and stand under parasol

Wear appropriate covered footwear (no flip flops)

Regular breaks

Stay hydrated

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5. Fire/flood/other disaster

No change to usual procedures – all fire escapes will be available as normal

6.Risk to building/collection

Risk of theft/criminal damage due to unattended building Risk of flood/fire/pest infestation due to unattended building Risk of reputational damage caused by lack of attendance at building Damage to collection caused by covid measures

Penzance Council Penlee House

No change to usual procedures

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Frequent comprehensive building checks taking place Security alarm checked on entry and exit to building Emergency phone working Fire alarm test weekly

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PLEASE SEE DAILY MONITORING CHECKLIST ON PAGE 12

Risk/Priority Indicator Key

Severity (Consequence) RISK / PRIORITY INDICATOR MATRIX

1. Negligible (delay only)

LIK

ELIH

OO

D

5 5 10 15 20 25

2. Slight (minor injury / damage / interruption) 4 4 8 12 16 20

3. Moderate (lost time injury, illness, damage, lost business) 3 3 6 9 12 15

4. High (major injury / damage, lost time business interruption,

disablement)

2 2 4 6 8 10

5. Very High (fatality / business closure) 1 1 2 3 4 5

7. Home working

Risk to individual of unsafe work environment Risk to wellbeing and mental healthcaused by home working Risk of data breach off-site

Employees/freelancers

Risk minimised now that home working less frequent 6.1 Minimise risk of harm to health from work environment Individual is responsible for ensuring safe and appropriate workspace (e.g. ensuring good lighting levels, appropriate desk/table/seating) 6.2 Minimise sense of isolation Keep up regular contact with colleagues. Employees to take regular breaks away from screens and maintain normal working patterns. 6.3 Minimise risk to data breaches No change to usual procedures

4 2 8 Provide information about safe home working, guidance can be found here: https://www.hse.gov.uk/toolbox/workers/home.htm

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1 2 3 4 5

Likelihood SEVERITY (CONSEQUENCE)

1. Improbable / very unlikely

2. Unlikely Summary Suggested Timeframe

3. Even chance / may happen 12-25 High As soon as possible

4. Likely 6-11 Medium Within the next three to six months

5. Almost certain / imminent 1-5 Low Whenever viable to do so

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Daily Monitoring Checklist

Ensure that you have:

Action Yes Confirmed by Comments

Reviewed the updated guidance from the government Anna Renton To Release Updates to staff via email/digital communication/at Zoom team meetings Update this risk assessment and circulate

Reviewed and updated the risk assessment to incorporate any changes to the guidance

Anna Renton As above

Ensured sufficient stocks of soap, hand sanitiser and disinfectant are available

All staff All staff to notify San for ordering more as soon as possible. San to order more stocks where needed.

Identified and implemented the (new) recommended control measures

All staff All staff to read and understand risk assessment and make suggestions for changes

Regular cleaning procedures Ensure that frequently touched areas are regularly cleaned.

Feedback on day after visitors have left All staff Amend and adjust procedures (and risk assessment) based on experiences