CHIME Lead Forum 2015 - NYC

A CHIME Leadership Education and Development Forum in collaboration with iHT2

Developing Talent and Effective Teams

● Indranil (Neal) Ganguly, CHCIO, FCHIME ●

Vice President & Chief Information Officer JFK Health System

#LEAD15


About JFK Health System

399 Bed Acute Care Medical Center

98 Bed Rehabilitation Institute

500 Long Term Care Beds (4 facilities)

Neuroscience Institute of New Jersey

Homecare, Hospice & EMS

Multi-Specialty Physician Groups

Accountable Care Organizations (MSSP & Commercial)

Regional Health Information Exchange

Family Medicine, Rehab & Neurology Residency Programs


Developing Talent & Effective Teams

Do I have the right team? Define & Assess

What development tools do I have? Inventory & Prioritize

Does great talent = an effective team? Super stars vs. Super teams

Keeping teams effective Feedback & Communication



Use organizational levers such as strategy, mission & vision to determine need

Strong governance is critical to ensure clear definition of organizational needs

Don’t forget to involve the front line / departmental management

Evaluate short term and long term needs

Do I have the right team? Define the need


Do I have the right team? Assess capabilities


Assess staff capabilities against current and projected needs to determine gaps

Identify development needs for existing staff and new position requirements

Ensure position descriptions are kept current with evolving needs

Where possible define metrics of success



What development tools do I have? Inventory tools

Career Ladders

Training & Development

Mentorship & Coaching

Socialization & Networking



What development tools do I have? Career Ladders

Structured growth tool that is easy to communicate to employees interested in a particular path

Try to build opportunities to change paths

Ensure that there are opportunities for technical staff to continue to grow without being forced to manage staff



What development tools do I have? Training & Development

Technical

Business

Management

External Conferences

Professional Associations



What development tools do I have? Mentorship & Coaching

Mentoring: Longer term relationship based on holistic growth of employee, possibly with succession planning in mind

Coaching: Shorter term, often task or process oriented focused on developing specific skills

Shorter

Term

Longer

Term

Skills

Competency

Personal

Growth

Teacher

Coach

Mentor



What development tools do I have? Social & Networking

Create team activities outside of the work environment – charities, sports, recreation

Encourage participation in industry events, user’s groups and professional associations

Celebrate accomplishments for individuals as well as teams



What development tools do I have? Prioritize development

Organizational priorities & politics

HR policies & practices

Individual & team motivators

Anticipated return on investment

Establish method to track outcomes



Do talented individuals ensure an effective team? (NO)

Understand and consider team dynamics in the hiring process

Where possible involve team members in actual interview process and listen to their feedback

Recognize that sometimes the ‘best individual’ is not the ‘best fit’



Keeping teams effective relies on feedback

Don’t forget the basics

Current & relevant job descriptions

Clearly articulated goals

Regular performance reviews

Get feedback (informal or structured)

Communicate openly and constantly

Questions?

[email protected]

732-321-7702

www.linkedin.com/in/iganguly


CHIME Lead Forum 2015 - NYC

Healthcare

Transcript of CHIME Lead Forum 2015 - NYC