icfi.com/interactive
technology for great
icfi.com/interactive
technology for great Simply put, we use our wide range of digital and technical expertise to invent solutions that help people adapt to the digital environment, and in turn make their lives better.
icfi.com/interactive
SharePoint, and Yammer and Mobile, Oh my
Driving Conversation in the Connected Workforce
icfi.com/interactive
61 % of time is spent coordinating collaboration
icfi.com/interactive
Agenda – evolving as content comes in
§ Social and Mobile today
§ Microsoft’s view of the world
§ Objectives
§ What does success look like?
§ A Retail organization
§ Where are the gaps?
icfi.com/interactive
The Enterprise Conversation
The case for Social and Mobile
icfi.com/interactive
Social and Mobile By the Numbers Mobile
95% 34 hours 70% 1.2 B
icfi.com/interactive
Social and Mobile By the Numbers Mobile
95% Of workers using
one self purchased device
34 hours 70% 1.2 B
icfi.com/interactive
Social and Mobile By the Numbers Mobile
95%
MulA generaAonal: 34 hours / week Millennials’ using
Social tools
70% 1.2 B
icfi.com/interactive
Social and Mobile By the Numbers Mobile
95% 34 hours
70% IT Budgets spent on maintaining data center equipment
1.2 B
icfi.com/interactive
Social and Mobile By the Numbers Mobile
95% 34 Hours 70%
1.2 B Number of mobile users world wide
by 2013
icfi.com/interactive
Social and Mobile By the Numbers Social
61% 53 % 38% 25 %
icfi.com/interactive
Social and Mobile By the Numbers Social
61% Of workers Ame
is spent CollaboraAng
53 % 38% 25 %
icfi.com/interactive
Social and Mobile By the Numbers Social
61%
53 % Decline
In workforce producAvity
38% 25 %
icfi.com/interactive
Social and Mobile By the Numbers Social
61% 53 %
38% Workers Ame spent
searching for InformaAon
25 %
icfi.com/interactive
Social and Mobile By the Numbers Social
61% 53 % 38%
Social tech can raise producAvity
by over 25 %
icfi.com/interactive
Enterprise Justification Social and Mobile Mobile can’t be ignored and Social Shouldn’t be ignored
CompeAAve Advantage
InsAtuAonal Knowledge
ProducAvity
Employee RetenAon
Employee AcquisiAon
Employee Engagement
icfi.com/interactive
Mobile Applications
19!
icfi.com/interactive
The Microsoft view of the world
icfi.com/interactive
Microsoft Positioning of Office 365
icfi.com/interactive
Yammer Drives the Conversation Yammer is the conversation layer across all of Microsoft’s products, including Yammer, SharePoint 2013, Office 365, and Dynamics.
22!
• You can use SharePoint as a content management solution or as a file repository.
• Add Yammer for its social benefits, such as one-to-many communications and responding to posts with comments and likes.
• Yammer can filter content in your activity stream and provide a place for your teams to collaborate.
• Yammer can integrate with most business applications, not just Microsoft products. Web applications integrate easily with Yammer.
• Communicate with Microsoft products and other applications using Open Graph technology.
icfi.com/interactive
Internal and External
23!
icfi.com/interactive
Yammer / SP image with mobile
24!
icfi.com/interactive
Objectives
The User vs. The business vs. IT
icfi.com/interactive
Change the way we work Social and Mobile First
Team CollaboraAon
Agility Social Intranet
Employee Engagement
icfi.com/interactive
§ Users – “Use the tools I like” – “Make my job easier” – Fewer systems
§ Business – Make Money – Save Money – Efficiency – “Empower the users”
§ IT Services – Cost Reduction – Security – Simplify – Fewer support
calls – Respond to the
business faster
Different Audience Different Goals
icfi.com/interactive
Increase CompensaAon
Increase Sales
Client SaAsfacAon
Measurable
Sales Team Value and Feasible
Value Feasibility
Affects CompensaAon
Affects Performance
AdopAon
icfi.com/interactive
Measurement
Business Value and Feasibility
icfi.com/interactive
. Social Measurement “Nailing Jell-O to the wall”
Definable & Achievable
MoAvated Business Leader
Process is CollaboraAon
Sales Customer, Service, supply chain
Business and IT Partnership
Show Success Early
icfi.com/interactive
Business value – Percentage improvement in the
Process – Increase revenue reduce
expense improve customer experience
– Key people compensated – Risk
Feasibility – Difficulty to affect organizational
Change – Alignment of Workers goals with
objective – Process Owners engaged and on
board – Technology / processes in place?
Quantify The Results Scale 1 - 5
icfi.com/interactive
Value vs. Feasibility
OperaAons
HR
Training
MarkeAng
Sales
Business Value / Benefit
Strategic Feasibility
20
20
Customer Service
icfi.com/interactive
A Retail Example
icfi.com/interactive
SharePoint and Yammer A Sample Scenario
Mobile Browsing with HTML 5
Device Channel Support
Responsive Design
Yammer (NewsFeeds)
SkyDrive Pro
User Involvement (early)
ExecuAve Leadership
Clear Goals
Measurable Today and Afer
Focus On AdopAon
icfi.com/interactive
§ Client speed-to-market imperative • Implemented Ironworks’
“SharePoint ARC” packaged solution
• 16 weeks total time to market
• Delivered rich user experience
§ ActiveDirectory integration to drive content targeting
§ Database integration for 2,000 locations
§ Consolidation of fractured content; significant findability improvements
SharePoint Client Success Ferguson – Intranet
icfi.com/interactive
Success Adoption and Leadership
ExecuAve Sponsorship
Engage Users Day 1
The Right Process
Training
Launch Events
Invested User Community
Measurable Today and Afer Keep it simple
icfi.com/interactive
icfi.com/interactive
Addressing the gaps
ARC for SharePoint
icfi.com/interactive
§ Arc for sharePoint
ARC for SharePoint
icfi.com/interactive
www.ICFI.com/TechnologyForGreat
Top Related