www.novell.com
Choices in Disaster RecoveryChoices in Disaster Recovery
Dan LawyerProduct ManagerNovell, [email protected] SpearmanVice President of Market DevelopmentNovell, [email protected]
Michael CoumatosAssociate PartnerWhitney, Bradley & Brown, [email protected] GoinsSenior Information Security AdvisorGoliath [email protected]
Vision…one NetA world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries
MissionTo solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world
Are You Ready for This?
Business Continuity
• Facilities• People• Connectivity• Information technology• Supply chain
The Problem
Level of Executive concern for disaster recovery and business continuity
IT budget allocation
The Solution
CostCost
Business continuityBusiness continuity
Year 1Year 2
Year 3
0 25% 50% 75%
Disaster Recovery and Business Continuity Solutions
•Risk assessment and plan development•Preventing a crisis with strong security•Restore communications with employees,
customers, and partners•Data recovery and access restoration
•Recovery of IT expertise and skills•Recovery of work space
Risk Assessment and Plan Development
• Leverage Novell’s partnerships with leading business continuity and disaster recovery firms
• Ensure you have a comprehensive plan in place
• Utilize your existing Novell infrastructure for better overall ROI
Planning to Be Prepared
• 40% of enterprises that experience a disaster will go out of business in five years
• Only 15% of enterprises have a full-fledged business continuity plan that goes beyond core technology and infrastructure
(Source: Gartner)
When Crisis Strikes
• Are you ready? Leader’s role in decision making A decision-making format
• Are your people ready? Trained crisis action team Plans tested—processes implemented
• Is your organization ready? Command center functionality Coordination with external resources
The Value of Whitney, Bradley and Brown
• Provide processes, tools, and response assessments to enable you and your organization to make better decisions…faster
Lead through a crisis or contingency Assess and mitigate risk to reduce liability Manage consequences of action Adapt to rapidly changing environments Align the organization to meet the challenge Protect your people and resources Recognize and exploit opportunities
Contingency Planning: Wargaming
• A safe laboratory to test consequences of contingency and crisis decision-making
Wargaming Offering
• Test the assumptions, test the plan…mitigate the risk
MOVE 1MOVE 1
Roadmap to
preparedness
Roadmap to
preparedness
MOVE 3MOVE 3
MOVE 2MOVE 2Contingency assessment
phase
Contingency assessment
phase
Analysisof risksphase
Analysisof risksphase
Implicationsand options
phase
Implicationsand options
phase
• Assess the movesAssess the moves• Analyze resultsAnalyze results• Reveal issues and insightsReveal issues and insights• Evaluate spectrum of considerationsEvaluate spectrum of considerations• Create range of solutionsCreate range of solutions
• Assess the movesAssess the moves• Analyze resultsAnalyze results• Reveal issues and insightsReveal issues and insights• Evaluate spectrum of considerationsEvaluate spectrum of considerations• Create range of solutionsCreate range of solutions
Crisis Response: DynamicDecisions
• Make better decisions…faster Increase your speed of command Contain crisis situations Mitigate risk Minimize vulnerability Improve corporate resilience
From Reaction to Proaction
• Leadership seminar Rapid response planning process
• Practical exercise Virtual crisis scenario
Prevent A Crisis with Strong Security
• Plan ahead to prevent attacks• Establish a robust, integrated security
infrastructure that is cost-effective to manage and easy to use
Novell Secure Access Advantages
• Reduce security risk to a minimum • Reduce time and costs
Password management Web infrastructure management Web application development
• Deliver dramatic ROI to day-to-day operations
• Centrally manage all security points• Control application security costs
Novell Secure Access Suite
• SecureLogin 3.0
• Novell iChain® 2.0
• Novell BorderManager® 3.6
• Novell Modular Authentication Services™ (NMAS™)
• Novell Account Management and Novell eDirectory™ Authentication Services
The Value of Goliath Networks (IIS)
• Provide appropriate and targeted assessments cross-industry
Services transition into disaster plan development
• Assessments are based on industry best practices• Assessments and subsequent plans are tailored
to the client and the industry Regulatory environment Quantitative vs. qualitative components Results can be applied to other aspects of the business,
such as security
The Value of Goliath Networks (IIS)
• Talented and certified engineers to conduct remediation activities, based upon findings (technical and business-oriented fixes)
Policy, planning, and technical aspects
• Executive-level consulting to assist with strategy and program development
• Strong vertical experience Healthcare, financials, foreign and domestic government,
education, manufacturing, products
Case Study: Reducing Security Risks
• Goliath resources conduct appropriate BCDR/risk assessment (results used for security component)
• Discussion of results with project sponsors• Recommendations for solutions to correct
any issues/vulnerabilities and promote secure technology
• Case study: Consolidated Partners Bank
Case Study: Reducing Security Risks
Case Study: Reducing Security Risks
• How does this solution facilitate business objectives?
Provides robust and highly secure two-factor authentication, targeted through role-based identification
Partitioning and replication of eDirectory provides redundancy• If distributed geographically, significantly lowers
chances of an all-or-nothing outage
• In a disaster, can your employees quickly communicate with…
Each other? Customers? Business partners?
Restore Communications
GroupWise® 6:Secure, Dynamic Communication
• Flexible access to e-mail communication Across the network Any Internet-connected device, wired or wireless
• Workflow capabilities to continue business processes• “Chunking” data and clustering capabilities for
redundancy• Caching mode to work offline• ROI and accelerated corporate productivity
The only bundled wireless solution in the industry Decrease server requests by up to 90% Decrease server overhead by more than 50% Reduced overall networking costs
Establish a Communication Command Center
• eGuide 2.0 Access latest contact and organizational data from
backed-up network and HR directories Conduct browser-based searches for employee
information across LDAP-enabled directories Improve daily productivity
• Novell Portal Services 1.5 Portal capabilities allow a virtual command center that
can be accessed from any device Communicate customized updates and instructions via
the web Personalize portal content and services to each user Lower cost of ownership for portal infrastructure
Case Study: Restoring Critical Communications
Case Study: Restoring Critical Communications (cont.)
• How does this solution facilitate business objectives?
Less than one hour downtime per year when these services are used in conjunction
Support for secure protocols (SSL, S/MIME) Clustering promotes redundancy across the
server cluster in event of an outage
Recover Data and Restore Access
• Automatically back up or mirror local and network mission-critical data and user identities with integrated services to immediately restore access to that data via VPN or even the web
• Novell NetWare® 6 Supports all leading backup solutions Offers automated and cost-effective options for backing
up data locally, remotely, and in real-time
Allows instant access to data files, even if network connection becomes unavailable
Offers remote management benefits
Levels of Data Recovery
Tape backup
Tape backup offsite
Mirror
Mirror failover
Cost/data importance
Fu
ncti
on
Backup Matrix
NetWare 6 Data Redundancy
• Novell Cluster Services™• Free cluster software for up to two systems
in NetWare 6• Up to 32 NetWare servers in a cluster• Mirror data within a geographically distributed
cluster for redundancy• Eliminate single point of failure
• Transparent failover—uninterrupted access• FAN-OUT FAILOVER™ for load balancing on failover
Cluster enable any applications running on NetWare
one Net
Data center•High availability, reduce
management costs and consolidate resources
Users•Back up valuable local files
and enhance productivity•Create, share,
find, store,organize
Internet office•Reduce storage, connectivity and
management costs
Three Areas of Storage to Protect
SAN Architecture for Redundancy(Data Center)
Windows, Mac, UNIX, and Novell clients
Disasterrecovery
site
Corporatedata
center
Mobile access
• Novell solutions: NetWare, Cluster Services, Native File Access, Novell Storage Services™ (NSS) File System, iFolder™
• Partner hardware/software• Professional services
• Disaster recovery
• High availability• 24 X 7 backup• Scalability• Native access• Simplified
management
How Does Novell Compare?
Excellent Poor
Application failover/recoveryShared storage/data failoverCascading failoverFile-level client reconnectGrey data preservationAutomatic failbackResource prioritization schemeCluster volume managerManage multiple clusters centrallySplit brain detectionGeographically separate serversVolume repair and remount timeDynamic node additionAvailabilityScalability
Overall
Novell Microsoft Veritas
Based on IDC Clustering Report and Novell Research
Reducing TCO
• Two-server cluster included with NetWare 6• $4,995 for additional cluster servers• NetWare 6 user access licenses also provide
access to clusters No need for special cluster user access licenses
Integrated Services for Recovery and Access
Novell iFolder™“We needed a central point of storage for local files, something other than a normal ‘Home Directory’ that would be available should another disaster occur. We needed something that would ‘back up’ the user's local data automatically because they will never do it themselves. iFolder to the rescue! We have our pilot group syncing their files to a server off-site automatically. It takes no time at all seeing that iFolder only writes the delta rather than
the whole darn file like some ‘other’ similar products.” Steven Beyer, Consultant PC/LAN Support Securities Industry Automation Corporation
Integrated Services for Recovery and Access (cont.)
• ZENworks® for Servers 3
• Novell NetDevice NAS
• Novell DirXML™
Case Study: Data Recovery and Access
Case Study: Data Recovery and Access
• How does this solution facilitate business objectives?
Distributes local data (assets) to ensure availability in the event of a disaster
Configurations can be managed more effectively; also, content can be pushed (i.e., virus updates)
Automates and pushes security policies, such as termination results
Recover Productive Work Space
• Quickly provide new, temporary, or alternate work environments
• Automated, self-service configuration and delivery of applications and content
Delivered across desktops, the web, or mobile device
Based on each employee’s identity
Providing a Unified Work Environment
• Leverage the day-to-day benefits of ZENworks Synergy™—the only solution that can deliver…
All three kinds of applications: web, thin-client, and 32-bit
Manage across your network operating systems, including Windows NT/2000 and NetWare
Case Study: Recovering Work Space
Case Study: Recovering Work Space
• How does this solution facilitate business objectives?
Appropriate content pushed server to server and then desktop to desktop (rapid deployment)
Mobilizes workforce in the event workspace is destroyed
In the event of disaster, home computers can receive pushed content
Recover IT Expertise and Skills
• The Novell support community is a ready workforce
Premium Professional Support
• Novell Premium 600/700 support Instant expertise in a disaster situation 24x7 access to support experts via phone,
web, or e-mail Unlimited incidents Priority response
• More than 343,000 certified professionals worldwide
Quickly access skill sets lost or unavailable in a disaster Readily locate Novell’s thousands of channel partners
Case Study: IT Skills and Staff When You Need Them
• Direct, single point of contact for deployment
• Pooled resource catalog for appropriate skill set
• Global organization with mobile workforce• Virtual consulting assistance is available• Technical delivery automation capabilities
Get Ready
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