www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
AmicusHorizonUsing governance to deliver successful
scrutiny
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Who are we ?• Beth Williams
Chair of Residents’ Council
• Alison Wignall
Head of Governance
• Jo Robinson
Director of Co-regulation
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Making homes, helping peopleAmicusHorizon
How can residents scrutinise using governance structures and processes?
We will look at:
• Scrutiny at local and corporate levels
• Using a range of scrutiny methods
• Influencing decision making and forming good working relationships with the Board
This is an interactive workshop! 30 minutes presentation and then group work…
AmicusHorizon: The Story
Making homes, helping peopleAmicusHorizon
• Housing Association landlord in South East England and London
• 29,000 homes and turnover of £155m a year
• Supervision 2006 - 2008
• TSA co-regulatory champion 2010
• Awards – Sunday Times top 100, TPAS, best call centre, Housing Excellence
• Resident satisfaction March 2009 = 48%
• Resident satisfaction March 2013 = 95.3%
• Scrutiny in partnership
QUESTION:
What does Governance mean to you?
Making homes, helping peopleAmicusHorizon
For us it’s the:
1. Structures
2. Processes
3. People
4. Law
Regulation - Homes & Communities Agency
Co-Regulation
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What does Governance mean to us…
•
Making homes, helping peopleAmicusHorizon
Our Governance Structure
QUESTION:
How do you scrutinise?
Making homes, helping peopleAmicusHorizon
•
Making homes, helping peopleAmicusHorizon
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AmicusHorizon Making homes, helping people
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AmicusHorizon Making homes, helping people
• Always resident led, supported by dedicated staff
• Two methods – regular performance / strategy scrutiny plus scrutiny projects • Performance and strategy scrutiny:
o Clear Terms of Reference gives power to scrutinise
o Local via Area Panels and RAMPS (Repairs & Maintenance Panel)
o Corporate via Residents’ Council
o Residents’ Council Task Groups
Scrutiny at all levels: what we do and how we do it?
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AmicusHorizon Making homes, helping people
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AmicusHorizon Making homes, helping people
Scrutiny projects
• New process and framework March 2013
• Can be used at local or corporate level and on any part of the business.
• Commissioned by Residents’ Council, Area Panel, RAMP or a combination
• Resident led.
• Flexible. Supported by staff
• Emphasis on deliverable outcomes
• Training
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AmicusHorizon Making homes, helping people
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AmicusHorizon Making homes, helping people
Other scrutiny methods
• Mystery shopping
• Resident Champions and Monitors
• Local Offers and Area Plans
• Area Panel task groups
• Meaningful consultation
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AmicusHorizon Making homes, helping people
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AmicusHorizon Making homes, helping people
What makes it work?
• Attitudes of all involved
• One team ethos.
• Genuine, positive challenge
• Dedicated support from Governance team
• Tackling problems early and consistently
• Honesty and transparency
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AmicusHorizon Making homes, helping people
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AmicusHorizon Making homes, helping people
Mechanics:
• Joint meetings and social events, attend the other’s meetings
• Joint projects
• Using governance process to influence: standing orders, operating regulations, decision making processes
• Have a formal role for resident scrutiny
Relationships:
• Essential to build with Board. Board have ultimate legal responsibility
Demonstrate the value Resident influence and scrutiny add – its all about outcomes
Influencing the Board: the key relationship
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AmicusHorizon Making homes, helping people
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AmicusHorizon Making homes, helping people
Lessons we’ve learnt
• Governance structures and process are important but relationships across the governance structure are more important
• Can be tough for residents and staff at the start – changed attitudes
• Realistic budgets and resources
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AmicusHorizon Making homes, helping people
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AmicusHorizon Making homes, helping people
Conclusions
• Scrutiny is good for improving services. So its good for residents and good for business
• For AmicusHorizon Resident satisfaction March 2013 = 95%
• But how can we all take scrutiny to the next level – what can we learn from each other?
Group work for 30 minutes: and then feed back
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AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Group work for 30 mins then feedback
On your tables discuss and agree:
1. What scrutiny method gets the best outcomes for everyone?
2. What are your top 5 scrutiny tips?
3. Is there potential for residents of one landlord to scrutinise another landlord ?
4. What lessons have you and / or your landlord learnt from scrutiny so far?
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AmicusHorizon Making homes, helping people
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AmicusHorizon Making homes, helping people
Feedback: 15 minutes
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AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Thank you from:
• Beth Williams
• Alison Wignall
• Jo Robinson
AmicusHorizon – one team for the benefit of our residents
BYE
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