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Experiencing Service Design 7.-9.9. 2009
ROLES @ WORKSHOP
Workshop tutor: Arne van Osterom - Teaching the methods - Helping to apply the methods - Tutoring the participants with the service brief Second workshop tutor: Marc Stickdorn - Tutoring the participants with the service brief - Helping to apply the methods Workshop facilitator: Mikko Koivisto - Facilitating the language - Service design point of view Design student facilitators: Reetta Kerola, Jenny Välimaa, Elisa Heikkilä - Helping out with visualizations - Helping out with finding locations Workshop participants - Will carry out fieldwork with users - Will design and present service concepts
| www.savonia.fi |
Schedule
7.9.2009 / 5 pm - Getting to know the group - The brief - Preparing for the morning, preparing participatory methods
8.9.2009/ 8:15 am - Fieldwork at Viretori with the users and the students working there (group 1) (8:15-11) - Fieldwork at local health centre (group 2, 14:00) - Lunch - Continuing with the concepts, workshop until needed
9.9.2009/ 8:15 am - Workshop starts - Continuing with the concepts - Presenting the concepts 1 pm
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• Customer Viretori – Recruiting users for the workshop – Recruit students workers for interviews – Will give feedback on the service concepts on
the 9th of September
Viretori needs to > • Recruit new users; where > maybe the
local health centre? • Develop improved service concepts • They are running the centre pro bono
with student work, this needs to be made more effective and they are problems when the students may be changing on daily basis
• What could be new social design concept for Viretori?
• End users are the elderly people using services (blood pressure check up, nutrition guidance etc) at Viretori
• Viretori is a place where the students of vocational institute, Savonia University of Applied Sciences and Kuopio University offer well-being services and guidance for the people as part of thier studies. http://www.viretori.fi/
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What we would like to find out a about the users
• Health centre > how could they become new customers at the Viretori
• Needs, dreams, wishes, hopes
• New service concepts fpr Viretori
End result
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