Welcome to SharePoint Saturday—The Conference
Why Your SharePoint Search SucksFRI-S2B-114
Michal PisarekHabanero Consulting Group
Welcome to SharePoint Saturday—The Conference Welcome to SharePoint Saturday—The Conference
• Please turn off all electronic devices or set them to vibrate.• If you must take a phone call, please do so in the hall so as not
to disturb others.• Open wireless access is available at SSID: SPSTC2011• Feel free to “tweet and blog” during the session• Thanks to our Diamond and Platinum Sponsors:
Thank you for being a part of the first SharePoint Saturday conference
Introduction Slide 1
• Born in Poland
Introduction 2
• But grew up in Australia
Went To University
• Graduated with computer science• Started a normal job• Quit it all, went around the world, landed in
vancovuer
Need Habanero Picture Now
• Got into SharePoint• Started my Blog• Became a MVP• Now I am here!
Get in Touch
Why does your
SharePoint
search suck?
The Business CaseThe Business Case for Search“Improved Search Experience”
“Intuitive Search” “Increased Findability”
“Google Like Search”
On or off switch
Why search matters
User ExpectationsSimpleFast
Relevant
1. Elicit Requirements2. Leverage Metadata3. Know and leverage
search capabilities4. Govern your search5. Train Users6. Constantly Refine and
Improve
Without
requirements and
involving end users your search will suck
Search RequirementsWhat business process does this map to?
What are the types of information users are looking for?
How often are they searching for?
How should content be ranked?
What is the value this provide?
How does this fit into the search vision?
Interviews
Workshops
Storyboards Prototyping
Job shadowing
Questionnaires
Gamestorming Ranking
Use Stories
Search Requirements
Good• “Decreased time to find
experts related to fiscal policy”• “Ability to find latest policy
updates from engineering”• “Less than 5 actions to find
content”• “Filter content by Author or
Date”
Bad• “Instant access to all our
content”• “Faster Search”• “Better Search”• “Google like search”
Requirements
Training
Types Skills
Configuration
OOTB Development
Governance Infrastructure
Physical Logical
You get what you
measure
Without effective, clear and
concise metadata your
search will suck
Metadata provides context
• Metadata is how users will understand search
Scopes
SortingAdvanced Search
People Matches
Refin
emen
ts
Results Display
Creating a taxonomy
Use Information Architects
Start Small
Leverage commercial products
Make entering metadata easier for users
Leverage Content Types
Make it simple
Without utilizing the many configuration options that SharePoint provides you your search
will suck
Value vs Effort
Effort vs Value in search
Custom Scopes
Metadata or Content Source Driven
Partition Content for improved results
• Metadata• Content Type• Content Source• Content Class
PeopleSiteLinksContactsAnnouncementsDiscussionsTasks
Best Bets and Keywords
Inject your own search intelligence
Applicable to any organization
Easily Configurable
Refiners
Super Powerful!
Amazingly Configurable
Metadata driven
Category Definitions
Refinement Web Part Options
Search FederationConsume External Results
Custom Results Pages
Custom Results Pages
Images blatantly stolen from Corey Roth, Matthew McDermott and Todd Carter
Add Ratings
View Folder
Customize results for different content
Thesaurus File
Expansion Sets• Synonyms• Conceptual
similaritiesReplacement Sets• Organizational
Name Changes• Title Changes• Slang (Crikey)• Acronyms
Search Suggestions
Pre-populate before launch
Can add your own easilySharePoint will automatically add suggestions
Advanced Search
Keep or Remove Options
For the love of God remove the languages you don’t use!!!!
Keep or Remove Options
Add additional metadata
What about FAST?
Rank Profiles
Content Extraction
User Contexts
Advanced Sorting
Linguistic Features
Deep Refinement
Visual Best Bets Sorting Thumbnails
Search Governance
Search Governance
Vision
Communication
Continuous Improvement
The operational stuff
Questions
How often?
What value?
How complex?
What purpose?
The Holy Grail – All Sites
• The All Sites scope is the Holy Grail• Nothing gets in it unless it has been proved to
provide value
“Keep the ‘All Sites’ scope sacred, do not tarnish it with filth, honor it and it will be good to you”
Without training your users your search
will suck
Search Training
Basic•Where to find search•What is being indexed•Searching for colleagues
Intermediate•Using Scopes•Using Refiners•Sorting
Advanced•Search Syntax Query•Desktop Federation•Alerts
Training Tips
Offer Multiple Formats
Use training to engage
Don’t assume users know how to use
search
Buy off the shelf training
Improving Search: A Neverending story
Make it a journey
Dedicate time to improving your search
Consider a dedicated search administrator (especially for FAST)
Consult your users
User Feedback
Search ReportingAnalytics Admin Reports
1. Elicit Requirements2. Leverage Metadata3. Know and leverage
search capabilities4. Govern your search5. Train Users6. Constantly Refine and
Improve
Questions?
Welcome to SharePoint Saturday—The Conference
Thanks to Our Other Sponsors!Thanks to our Sponsors
Welcome to SharePoint Saturday—The Conference
Session EvaluationPlease complete and turn in your Session Evaluation Form so we can improve future events. Survey can
be filled out at:
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