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Page 1: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified
Page 2: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

ITCenter is an IT software and consulting company

that develops and supplies communication and security solutions.

WHAT WE DO

Page 3: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

Portugal USA France● Santa Maria da Feira● Aveiro● Lisbon● Funchal

● New York

WHERE WE ARE

● Paris

Page 4: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

HUMAN RESOURCES

HR evolution during the latest years 2019 indicators

Page 5: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

BUSINESS UNITS

Restructuring process during 2018

Infrastructure

Value-Added Reselling Outsourcing

Professional Services

Product

Support

Page 6: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

PRODUCT

● VoIP communications

● Closely connected to Education entities

● Unified communications

● WebRTC technology

● Shifting towards ready-to-wear solutions

Page 7: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

PORTFOLIO

Page 8: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

PORTFOLIO

● Ad-hoc or fully integrated experience

● Developed for multi-tenant, cloud-based solutions

CORE

CONTA

CT

CENTE

R

CONFERENCE

UC

Page 9: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

A Class 5 high availability, carrier grade scalable enterprise service oriented solution.

Cloud architectureMulti-tenant Hosted PBXUnlimited Extensions and ScalabilityHigh Availability & Geo-redundancyOpen standard

SecuritySecurity & Attack preventionSignaling & Media encryptionFirewall & Nat Traversal

Business telephonyEnterprise PBX Features

Fax Server

Page 10: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

Oh, look! So many boring features...

● Hypervisor certified

○ Hyper-V

○ VMWare

○ XEN

○ KVM

○ Bare Metal

● Installed on ≈ 10 institutions (only 2 will use Openstack)

● No OpenStack dependance

Page 11: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

Oh, look! So many boring features...

● Moving to Core

○ SBC Virtualization - no hardware dependence

○ Possibility to refund Numeration plan and call distribution

○ LDAP/AD integration

Page 12: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

Enable voice, video and written interactions on a multiplatform application wherever you are.

Main featuresCall coverageUser availabilityInstant messaging and group chatFile transferHigh quality audio / video callCall recordingService configuration

Page 13: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified
Page 14: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified
Page 15: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

Increase productivity and results with all the advantages of face-to-face communication. Meetings made simple.

Main featuresMulti vendor / Multi devicesEasy to setup and usePermanent / Scheduled video conference roomsInstant messagingFile transferDesktop sharingDial in / Dial out

Page 17: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

EVOLVING THE DREAM

Improved communicationsClient for each student

Direct communications within an institution (students, staff, professors)

Better contact and follow up

Video meetings made easy

Global connection (open standards and WebRTC)

Better journeyUser creation / deletion (API)

Multi-Tenant Delegation of Rights for administration

More reports

What we dreamt

Living the dream

Page 18: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

EVOLVING THE DREAM

Over X institutions across the countryUTAD

Easy IntegrationUser and device creation integrated with LDAP

Unique password

No Geography restriction

What we dreamt

Living the dream

Page 19: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

Q&A

Page 20: WHAT WE DO - jornadas.fccn.pt...Value-Added Reselling Outsourcing Professional Services Product Support. PRODUCT VoIP communications Closely connected to Education entities Unified

Find us at stand 2 Piso 1

Email: [email protected]

Support email: [email protected]

Sales email: [email protected]

FIND US