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With strength in these areas, managers will help hospitality businesses thrive, even in times of seasonal or economic shift. Best of all, you don’t have to guess about who’s going to great.

You can easily measure all of these competencies using predictive personality assessments.

WHAT MAKES A

GREATHOSPITALITYMANAGER?

In accommodations, travel, and tourism, no two days are ever the same. So while planning and organizing is essential to success, great managers must also be able to adapt to changing situations and rearrange priorities as changes occur.

ADAPTINGTO CHANGE

RESILIENCE

It’s no coincidence that your best managers are great at what they do.

Top performing managers share distinct personality traits that make

them successful in accommodations, travel, and tourism.

So what does it take to be great?

Here are the

most important job competencies for hospitality managers.

8

Because working in a hospitality environment means responding to the needs of customers and team members in the moment, managers need to be able to make quick decisions. When faced with choices, great managers consider alternatives and outcomes, and take responsibility for their actions.

DECISIVEJUDGMENT

Any hospitality business, whether it’s an airline or an amusement park, is a fast-moving machine. Great managers must define objectives, anticipate changes, and plan each day with an understanding of the broader needs of the business.

PLANNING& ORGANIZING

Hospitality managers are responsible for many moving parts. They need to delegate work and align various groups around a common vision, and at the same time, maintain a high level of commitment to personally getting this done.

DELIVERING RESULTSDELIVERING RESULTS

Whether they’re dealing with inclement weather or a disgruntled guest, managers must remain professional and keep their cool in stressful situations. Great managers stay positive and make the best of whatever challenge they’re faced with.

Hospitality managers must ensure that all business functions, from facility maintenance to direct operations, are running smoothly and cohesively. That means effectively collaborating with all groups to coordinate activities and accomplish goals.

TEAMWORK& COLLABORATION

Without strong communication skills, managers would struggle to deliver results and collaborate with others. Great managers know how to communicate clearly and effectively with people, both inside and outside of the organization.

INTERPERSONALCOMMUNICATION

While good managers know guests are important, great managers have an innate desire to please and can skillfully anticipate the needs of others. Great managers genuinely care about solving problems and leaving a positive impression.

GUEST FOCUS

F O R H O S P I T A L I T Y