Making the Invisible VisibleFCB Partners WebinarMay 13, 2015
TOM PAIDER | Associate Vice President, Build Capability Leader@paidert thomaspaider
Nationwide’s Lean and Agile Journey
We Are a Strong Mutual CompanyBuilt To Serve Our Members
25MILLION
CONTRIBUTEDTO NONPROFITS
AND COMMUNITIES
$
PROVIDER OF PUBLIC-SECTOR
RETIREMENT PLANS
1#WRITER OF
FARMOWNER INSURANCE
1#
15+MILLIONPOLICIES
91ON THE
FORTUNE 500
#
$168 BILLIONIN ASSETS
FOUNDED IN 1926 BY MEMBERS OF THE OHIO FARM
BUREAU
EARNED 2014 GALLUP GREAT WORKPLACE AWARD AS
ENGAGEMENT CLIMBED FOR SIXTH STRAIGHT YEAR
500M$
COMMITTED TO THE COMMUNITIES WHERE WE
LIVE AND WORK SINCE 2000
$25 BILLION IN REVENUE FOR 2014
Nationwide has more than 33,000 associates serving customers in nearly every state.
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OVER
35,000+PERSONAL
COMPUTERS
10,000+SERVERS
8,500+IT WORKFORCE(PREDOMINANTLY
IN-HOUSE)
1+ BILLIONANNUAL IT
SPEND
~8 PBIN STORAGE
Technology at Nationwide
$
3
575,000 messages
30,000 registered members
50% contribution rate
500,000 connections
5
Sep 2008
Present
6
Integrate and synchronize IT with the business
Provide quality information and applications
Enabling the flow of value to the customer
Using systems thinking and awesome
problem solving
Source: Mike Orzen, IT Leadership Network Kickoff, Center for Operational Excellence, The Ohio State University
What is Lean IT?
Engaging People, Improving Process,
Leveraging Technology
Traditional Systems Lean Systems
Authority Responsibility
Results Focused Process Focused
Expert “Staff” Functions Expert Workers
Jump to Solutions Root Cause Problem Solving
Corner Office Management Go See Management
Report Analysis (delayed) Visual Management (real-time)
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What Lean IT Looks Like to Us
A Four-Tier Management System Sustaining the Lean Transformation
and Enabling Real-Time Management
All levels of the system are connected, ensuring a common focus on value
delivery, employee engagement, and problem solving
Director
Frontline
Vice President
Feedback
and Coaching
Workflow and daily identification of key actions needed to address previous days issues and prevent
reoccurrence
C-Suite
Escalatio
n
Escalatio
n
Escalatio
n
Rolled Up
Metrics
Feedback
and Coaching
Feedback
and Coaching
Daily Gemba
Weekly Gemba
Monthly Gemba
Review of strategy, escalated items, longer term trends, and continuous
improvement opportunities.
Rolled Up
Metrics
Rolled Up
Metrics
Tier I Visual and Huddle System
(Daily)
Tier IV Visual and Huddle
System (Weekly)
Tier II Visual and Huddle System
(Daily)
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Tier III Visual and Huddle
System (Weekly)
Daily Gemba
Engagement
Productivity
Defects Cost
Associate engagement is increasing for teams that have deployed Lean and IT has had 7 years in a
row of increasing engagement…
High and critical defects counts are on a 5-year positive trend while
96% of releases have ZERO defects…
87% of production application releases are
better than industry
averages…
Costs for application maintenance have been
reduced by 20%...
Real Results
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