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Live Help ToolBoost your leads’ commitment and sell more
27 November 2014
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Antonio QuijanoDirector of Marketing
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• Lead Management
• Sales Acceleration
• Immediate Contact
What is ?
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• Creators of Delio
What is ?
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Lead Management
platform designed for
B2C clients
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Many calls, not enough sales?
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You can increase your sales!
How?
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Increase client commitment!
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ListenParticipateCommit
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Client commitment, explainedClient listens and participates if:
1. relevant sales pitch
2. meaningful dialog
3. active client participation
4. engaging sales
presentation
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1. Relevant sales pitch
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First, track your leads
• Where do they come from?
• What search did they perform?
• What pages did the visit?
• How many times?
• What downloads?
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Then, access info in real time!
• All the lead info in your screen
• As the lead gets in touch
• Know what the lead wants
• Know what the lead has seen
• Sell accordingly
Result: more relevance = more sales
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2. Meaningful dialog
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Show your face!
• 77% of online consumers want to speak to somebody
• Use technology so your lead can also see you
• Your lead will be more engaged and listen better
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3. Active client participation
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Chat to facilitate sale
• Use chat feature as a help to the “video” sale
• Exchange long numbers, email addresses, etc.
• Make the lead participate and get involved
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4. Engaging sales presentation
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Co-browsing: enhance your sales pitch
Show images and videos on lead’s screen.
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Co-browsing: enhance your sales pitch
Point lead to other webpages
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Co-browsing: enhance your sales pitch
Fill sales forms for lead
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Co-browsing: enhance your sales pitch
Point to different places on a webpage
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The result of all this?
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A committed customer
• Lead’s needs are discovered, not
created.
• Feels he/she has bought, not been sold.
• Lead has trust in the process and the
product
• Becomes a customer, not a “sale”
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Increase in sales
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Live Help Tool® = our commitment
tool
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Live Help Tool®
• Full, 360º lead tracking
• Info automatically shows on screen of
salesperson upon contact with lead
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Live Help Tool®
• Click to Call
• Click to Video
• Click to Chat
• Co-browsing
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Visit us and request a demo
www.delio-lm.com
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Thanks and see you soon!
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www.walmeric.comwww.delio-lm.com